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Bombay Hospital Indore: Administration of Patient Discharge Services
Fredrik Odegaard; Sudipendra Nath RoyCase IVEY-9B21E002-EDecision Analysis, Service and Operations ManagementIn 2016, a summer intern at Bombay Hospital Indore, in India, was tasked with evaluating the hospital’s patient discharge process. Two types of insured patients required different discharge processes for the payment of outstanding balances. The intern needed to map the respective processes and project the outcomes of (1) moving from the current two parallel systems to one centralized, or pooled, system; and (2) adding a third staff member to proc...Starting at €8.20