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Automating the Paris Subway (A)
Anteby, Michel; Corsi, Elena; Billaud, EmilieCase HBS-413061-ELeadership and People ManagementIn 2001, the head of the Paris Subway reflected on how to transform Line 1 into a driverless line without triggering a social conflict. After the shock of the 2000 Notre Dame de Lorette subway accident, in which a train derailed and caused 25 injuries in a Paris subway station, the state-owned Paris subway operator Regie Autonome des Transports Parisiens (RATP) decided to adopt new security measures and considered the opportunity to automate the ...Starting at €8.20
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Cambiando la cultura de British Airways
Kotter, John P.; Leahey, James K.Case HBS-411S09Leadership and People ManagementEn tan sólo 10 años, 1980-1990, British Airways se dio la vuelta, tanto la disminución de su imagen y situación financiera. Centrándose en la importancia fundamental de servicio al cliente, British Airways pasó de "asqueroso" a "sangrienta impresionante." Experimentando una crisis financiera en 1981 y tratando de responder a los desafíos de la privatización ayudaron a la gente de British Airways que se centran en el cambio de su cultura a través ...Starting at €8.20