Search results
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The Linda Dor: Building a Culture of Customer Satisfaction
Nicole R.D. Haggerty; Mark Boadu; Allie Zuccon; Zoe WoodsCase IVEY-9B18C014-ELeadership and People ManagementThe general manager of operations and interim general manager of human resources at Linda Dor Restaurant and Rest Stop (Linda Dor) was facing challenges recruiting, training, and retaining staff at the lower levels of the organization. These customer-facing positions, which include wait staff, cashiers, and runners, are responsible for delivering the high level of customer service enshrined in Linda Dor Enterprises’ corporate values. Providing a ...Starting at €8.20
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Bengaluru Airport: Crisis Leadership through a Pandemic - Teaching Note
Somnath Baishya; Gita BajajTeaching Note IVEY-W25430-ELeadership and People ManagementTeaching note for product W25429.Starting at €0.00
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Jollibee Foods Corporation
Groysberg, Boris; Connolly, KatherineCase HBS-417045-ELeadership and People ManagementWhen Tony Tan Caktiong had stepped down as president and CEO of Jollibee Foods Corporation in mid-2014, he had been succeeded by his younger brother, Ernesto Tanmantiong. In 2016, the brothers were working together to realize the company's vision of making JFC a truly international organization with a significant global presence. As they positioned the company for expansion, they thought perhaps the company's eight values should become more succi...Starting at €8.20
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Kvadrat: Leading for Innovation, Teaching Note
Groysberg, Boris; Abbott, Sarah L.Teaching Note HBS-418088-ELeadership and People ManagementTeaching note for case 413120.Starting at €0.00
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Power Play (Spanish version)
Pfeffer, JeffreyArticle HBS-R1007GLeadership and People Managementhow to organize for innovation, motivate workers at all levels, sponsor creativity, and wield power effectively.Starting at €8.20
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Kvadrat: Leading for Innovation
Groysberg, Boris; Abbott, Sarah L.Case HBS-413120-ELeadership and People ManagementIn 2013, Anders Byriel, CEO of the family-owned Danish textiles company, Kvadrat, considered the firm's strategic plan. In 2000, Byriel and Mette Bendix, Kvadrat's Product Director, had taken over management of the company from their fathers, who had founded Kvadrat in the 1960s. Byriel and Bendix had joined Kvadrat in 1992, and since that time, Kvadrat had grown from 19 million in annual sales to over 86 million. It had expanded its focus ...Starting at €8.20
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Mario Batali (Spanish version)
Batali, Mario; Bell, KatherineArticle HBS-R1005MLeadership and People ManagementOne of America's most successful chef-entrepreneurs talks about leadership in the kitchen.Starting at €8.20
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San Miguel: Succession in the Philippines' Largest Corporation
Ruth S.K. Tan; Yupana WiwattanakantangCase IVEY-9B17C036-EEntrepreneurship, Leadership and People Management, StrategyIn September 2011, San Miguel Corporation (SMC) celebrated its 122nd anniversary. Its chairman had just turned 76. Two years earlier, he had travelled to the United States to receive a cardiac ablation to correct an irregular heart rhythm. Succession-related questions were on his mind. SMC needed a clear plan for the leadership transition. The charismatic chairman spent his life successfully exploiting business opportunities, growing SMC from a s...Starting at €8.20
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Lundbeck Korea: Managing an International Growth Engine
Paul W. Beamish; Michael RobertsCase IVEY-9B10M012-ELeadership and People Management, StrategyIn 2005, the vice-president of Lundbeck, a Danish based pharmaceutical firm, needed to decide what to do with one of his most promising subsidiaries, Lundbeck Korea. Over its short lifetime, under the leadership of the country manager and the Asia regional manager, the subsidiary had grown well beyond the original goals set for it. The vice-president wanted to create a reporting structure and management mix that would balance the local demands th...Starting at €8.20
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A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives, Teaching Note
Groysberg, Boris; Abbott, Sarah L.; Abrahams, RobinTeaching Note HBS-414069-ELeadership and People ManagementTeaching Note for 412147. This teaching note is an accompaniment to the case, A.P. M ller-Maersk Group: Evaluating Strategic Talent Management Initiatives. The case reviews the talent management issues being discussed at Maersk Group, a global conglomerate with large shipping and oil & gas businesses.Starting at €0.00