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Red Bull (Abridged)
Farris, Paul W.; Shames, Ervin R.; Johnson, Richard R.; Mitchell, JordanCase DARDEN-M-0849-EMarketingThis case (an abridged version of UVA-M-0663) describes the history of the Red Bull brand and how the company stimulated and harnessed word of mouth to build a new product category (functional energy drinks) and brand franchise. The case concludes by asking the reader to consider where Red Bull will take its brand, product line, and marketing next, in light of many competitive challenges in the United States. The case was written to foster discus...Starting at €8.20
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El liderazgo de los millennials: Rasgos de una generación
Stein, Guido; Mesa, Rafael; Martín, MiguelTechnical Note DPON-130Leadership and People Management, MarketingEsta nota tiene como objetivo explicar quiénes son los millennials, cuál es su origen y cómo es su forma de ser. Se trata de una generación especial -aunque todas lo sean a su modo- porque, sin llegar a ser revolucionaria, sí ha sido original al manifestar que no le acaba de gustar el mundo que le estamos legando. En los testimonios que aportamos más adelante, se lee que a menudo los millennials ceden a los hábitos sociales imperantes, como los q...Starting at €8.20
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The Leadership of Millennials: Profile of a Generation
Stein, Guido; Mesa, Rafael; Martín, MiguelTechnical Note DPON-130-ELeadership and People Management, MarketingThe aim of this technical note is to explain who millennials are, where they came from, and what they're like. Millennials are a special generation (though perhaps every generation is special in one way or another) because, though by no means revolutionary, they have been original in making it known that they're not entirely pleased with the world we're leaving them. In the testimonies we will present it is often clear that millennials go along w...Starting at €8.20
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Eye Care (A, B, C, D y E) - Nota del instructor
Stein, GuidoTeaching Note DPOT-47Leadership and People Management, MarketingAlejandro Lanzagorta es un business manager de la multinacional de productos oftálmicos Eye Care. Lleva catorce años en la compañía y destaca por sus resultados (ha recibido varios premios) y entrega. Aspira a ser el director de su unidad de negocio y los últimos que han ocupado ese puesto han corroborado sus expectativas. Por ello, cuando en el 2006 quedó vacante el puesto, pensó que sería su oportunidad, pero fue ocupada por un veterano direct...Starting at €0.00
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Eye Care (A): A Business Manager Career
Cebrecos, Enrique; Stein, GuidoCase DPO-146-ELeadership and People Management, MarketingAlejandro Lanzagorta is having some doubts about his career as regional Business Manager of the multinational Eye Care, world leader in the development and sales of ophthalmic products. The new General Manager in Spain has brought in organizational and salary changes which clash with what has so far been done very successfully.Starting at €8.20
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Eye Care (C): Alejandro Lanzagora's Performance Assessment
Cebrecos, Enrique; Stein, GuidoCase DPO-166-ELeadership and People Management, MarketingIn February 2009 Alejandro Lanzagorta, a Business Manager at Eye Care, meets with the director of his business unit, Tiago de Vasconcelos, to discuss his annual performance assessment. In quantitative terms, Alejandro's sales results are better than expected, in fact, the best in the company. Opinions differ, however, over cost management, where Alejandro believes he has also exceeded expectations. The disagreement intensifies when the discussion...Starting at €5.74
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Linkality's Call Center
Bitran, Gabriel R.; Mitchell, Jordan; Rocha e Oliveira, PauloCase M-1221-EMarketing, Service and Operations ManagementLinkality is the 8th largest Internet service provider (ISP) in the United States, with a subscriber base of approximately 3 million users. The case is focused on the management of Linkalitys call center, where approximately 85% of all contact with existing customers takes place. Hal Paden, VP of Operations, is looking for ways to reduce operating costs while at the same time improving service quality levels. Shelly Townsend, the call center ma...Starting at €8.20
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Eye Care (B): Changes
Cebrecos, Enrique; Stein, GuidoCase DPO-147-ELeadership and People Management, MarketingIn 2009 Alejandro was pondering on his future in the company and how he would be affected by the changes brought in by his boss, Vasconcelos, and at the same time wondering about the strange advice given him again by the Financial Director, also a friend of his, which was different from what he'd said four months earlier: "Be patient and hold on a little longer, but be careful not to slip on any banana skins you may find laid in your path."Starting at €5.74
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Lentes multifocales de Eye Care: Información del Business Manager
Cebrecos, Enrique; Stein, GuidoCase E-128Marketing, Service and Operations ManagementEl lunes 12 de enero de 2009, El director médico de Buenavista acababa de llamar a Alejandro solicitando una oferta para 4.000 lentes multifocales DifraCare y 8.000 monofocales MonoCare. Después de meses de un cuidadoso trabajo de preparación, Alejandro Lanzagorta , Business Manager de Eye Care, empresa líder en el desarrollo y comercialización de productos ofálmicos, finalmente iba a lograr sentar a negociar al Dr Rud Mackay, director médico y ...Starting at €8.20
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Zinio: "Byting" into a Paper World (Condensed)
Mitchell, Jordan; Nueno, José Luis; Villanueva, JulianCase M-1222-EMarketingIn the late summer of 2006, Raúl Suárez, managing director of Zinio Spain, was talking with Joan Solà, CEO of AccesoGroup, about how they could make Zinio into a profitable and viable business in Spain. As CEO of AccesoGroup (a prominent media intelligence and analysis company within Spain), Solà had signed a franchise deal with Zinio Systems, Inc. of San Francisco, California in mid-2005 to market Zinio in Spain.Starting at €8.20