Search results
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Managing Inventories: Determining Order Quantity
Freeland, James R.; Landel, Robert D.; Weiss, Elliott N.Technical Note DARDEN-OM-1395-EService and Operations ManagementCycle-stock ordering decisions, including cost-element considerations, are examined. Students will see that as materials flow from suppliers through a firm's operations to customers, the cost-effectiveness of inventory investment is improved by the development and implementation of an inventory management system.Starting at €8.20
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NoBull Burger - Teaching Note
Freeland, James R.; Kraft, TimTeaching Note DARDEN-OM-1479TN-EService and Operations ManagementTeaching note for product OM-1479Starting at €0.00
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Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company
Shylu John; Bhavin J. ShahCase IVEY-W25821-EInformation Technologies, Service and Operations ManagementIn August 2017, Concentrix Corporation (CNX) partnered with Photon Life Insurance Company (PLI), a leading insurance provider in India, to support PLI's customer management service. On February 1, 2018, Mohit Khanna, global operations manager at CNX, undertook a promising task to improve PLI’S customer persistency at minimal operational cost. If all policyholders with an approaching due date were to be called, then the number of service agents re...Starting at €8.20
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Managing Inventories: The Reorder Point System
Freeland, James R.; Landel, Robert D.; Weiss, Elliott N.Technical Note DARDEN-OM-1394-EService and Operations ManagementInventory replenishment concepts and tools are described.Starting at €8.20
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Concentrix Corporation: Analytics to Audit Claims in Customer Management Services - Teaching Note
Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. ShahTeaching Note IVEY-8B21D012-EInformation Technologies, Service and Operations ManagementTeaching note for product 9B21D012.Starting at €0.00
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Concentrix Corporation: Analytics to Audit Claims in Customer Management Services
Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. ShahCase IVEY-9B21D012-EInformation Technologies, Service and Operations ManagementConcentrix Corporation (CNX), a technology enabled global business services organization, supported a transport solutions company with its customer management services. In June 2019, CNX’s global customer services operation manager carried out an assessment and found irregularities in the credit claim process for CNX’s client. The manager needed to reduce the number of irregularities so that CNX’s agents did not create a negative experience for t...Starting at €8.20
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Managing Inventories—Reorder Point Systems
Landel, Robert D.; Freeland, James R.Technical Note DARDEN-OM-0936-EService and Operations ManagementThis note introduces students to the replenishment-inventory management framework, concepts, and tools.Starting at €8.20
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Managing Inventories: Fundamentals
Freeland, James R.; Landel, Robert D.; Weiss, Elliott N.Technical Note DARDEN-OM-1397-EService and Operations ManagementThis overview of inventory management covers ways to categorize inventories and measure performance. The financial implications of inventory, inventory management systems, economic order quantities, and decision rules for determining safety stocks are discussed.Starting at €8.20
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Is Dell's Business Model Broken?
Freeland, James R.Case DARDEN-OM-1416-EService and Operations ManagementA candidate for a consulting position prepares an analysis of Dell Corporation. For years, Dell's efficient supply chain innovations and successful leveraging of technology in offering made-to-order computers at competitive prices made it a world leader in market share. But conditions-and profits-seem to have leveled off. To what extent is this a matter of a business model in need of revision, and to what extent is something more fundamental at w...Starting at €8.20
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Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company - Teaching Note
Shylu John; Bhavin J. ShahTeaching Note IVEY-W25822-EInformation Technologies, Service and Operations ManagementTeaching note for product W25821.Starting at €0.00