Search results
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Canyon Mining Corporation: Heavy Mobile Equipment Procurement
Laseter, Timothy M.; Katz, Arnon; Choi, SihyunCase DARDEN-OM-1392-EService and Operations ManagementCanyon Mining intends to negotiate a long-term contract for haul trucks to use for surface mining, and a team from Censeo Consulting Group is tasked with developing a methodology to track cost changes over the past contract as input into the negotiation. The current project’s primary objective is to estimate the year-over-year trend in factory manufacturing margins for two different capacity trucks from two different equipment suppliers. These es...Starting at €8.20
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Service With a Very Big Smile (Spanish version)
Harvard Business ReviewArticle HBS-F0705CService and Operations ManagementNew research confirms that the bigger the employees' smiles, the happier the customers.Starting at €8.20
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How Machines Learn (And You Win)
Harvard Business ReviewArticle HBS-F1511Z-EService and Operations ManagementA decision tree demonstrates how one cable company might spot service defectors early. Due to the highly graphical nature of the Vision Statement, we offer this reprint in color, PDF format only. We recommend printing it out in color to maximize its effectiveness.Starting at €8.20
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Corporate VCs Are Moving the Goalposts
Harvard Business ReviewArticle HBS-F1611A-EEntrepreneurshipIn the traditional approach to venture capital, an investment firm parcels out funds to a portfolio of start-ups, knowing that most will fail but that with luck, the returns from the few winners will make the exercise profitable. For more than 40 years, another model has also existed: corporate venture capital, in which a very large company invests in start-ups, often in adjacent industries. Corporate VCs have historically been motivated by strat...Starting at €8.20
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How Venture Capitalists Really Assess A Pitch
Harvard Business ReviewArticle HBS-F1703A-EEntrepreneurshipHaving worked for two VC firms before entering academia, Lakshmi Balachandra was mystified: Why did a proposal that looked so promising on paper become a nonstarter when it was actually pitched? She spent almost 10 years capturing what happens in pitch meetings and quantifying the results, and drew four broad conclusions: (1) Passion is overrated--VCs prefer a calm demeanor, which they equate with leadership strength. (2) Trust beats competence. ...Starting at €8.20
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When Hiring Execs, Context Matters Most
Harvard Business ReviewArticle HBS-F1705A-EEntrepreneurshipWhen choosing a CEO, boards typically take into account the particular circumstances the company faces: Is it in need of a turnaround, say, or will it be scaling for growth? But firms don't usually pay much attention to contextual challenges when hiring for and promoting people into lower-level leadership roles, instead preferring jack-of-all-trades candidates. A new study from CEB suggests that they will be more successful if they consider the s...Starting at €8.20
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Smarter, Smaller, Safer Robots
Harvard Business ReviewArticle HBS-F1511A-EService and Operations ManagementA new generation of adaptive robots are creating new efficiencies for manufacturers and changing how companies build things, including factory floors themselves. And the robots are far more collaborative than their predecessors, enhancing engagement and job satisfaction among their human colleagues. New research headed by MIT's Julie Shah highlights the advantages of the new robots, showing that they have made manufacturing automation a less extr...Starting at €8.20
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Rethinking Crowdsourcing
Harvard Business ReviewArticle HBS-F1706A-EEntrepreneurshipAs crowdsourcing evolves, new research finds a pitfall companies should be alert to: Consumer voting on the ideas submitted on open innovation platforms is often skewed by social bias, or people's tendency to like and vote for ideas whose progenitors have liked and voted for their own. A study of 87 crowdsourced projects suggests that when evaluating the ideas that are generated through open innovation, companies should rely less on consumer pref...Starting at €8.20
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"Sorry" Is Not Enough
Harvard Business ReviewArticle HBS-F1801A-EService and Operations ManagementThe first rule of customer service--when something goes wrong, apologize--can backfire. New research based, uniquely, on videos of actual customer interactions shows that after a point, apologies only heighten unhappy customers' frustration. Employees should worry less about displaying empathy and instead focus on creative, energetic attempts to solve the problem at hand.Starting at €8.20
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How Much is Sweat Equity Worth, Debrief Slides
Harvard Business ReviewCase HBS-HPT006-EEntrepreneurshipSlide supplement for product numbers R1212L, R1212X, and R1212Z.Starting at €8.20