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Singapore Post Ltd.: Recurrent Service Failures - Teaching Note
Thompson S.H. Teo; Jitao Chen; Felicia, Li Peng Lim; Yu Zhen Goh; Qian Bing Lim; Pei Yi Lee; Shi Khin Tan; Vanessa Jia Hui KwaTeaching Note IVEY-8B19D021-EService and Operations ManagementTeaching note for product 9B19D021.Starting at €0.00
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Singapore Post Ltd.: Recurrent Service Failures
Thompson S.H. Teo; Jitao Chen; Felicia, Li Peng Lim; Yu Zhen Goh; Qian Bing Lim; Pei Yi Lee; Shi Khin Tan; Vanessa Jia Hui KwaCase IVEY-9B19D021-EService and Operations Management, StrategyFor 160 years, Singapore Post had been one of Singapore’s main postal service providers, delivering trusted and reliable postal services to homes and businesses. However, in 2019, Singapore Post was plagued by recent service lapses and operational problemStarting at €8.20
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The Virginia Museum of Fine Arts: A Growth Orientation (A) and (B) - Teaching Note
Matherne; G. Paul; Goldberg; RebeccaTeaching Note DARDEN-OM-1611TN-EService and Operations ManagementTeaching note for product OM-1611Starting at €0.00
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The Virginia Museum of Fine Arts: A Growth Orientation (A)
Goldberg; Rebecca; Matherne; G. PaulCase DARDEN-OM-1611-EService and Operations ManagementThis mini-case set describes the challenges facing the new leadership of Richmond’s Virginia Museum of Fine Arts (VMFA) to revitalize and save the Museum. Alex Nyerges and Michael Taylor arrived in 2006 at a key point in the institution’s history. Membership was flagging at around 5;000; and a major construction project was $20 million over budget. Residents of Richmond felt increasingly disconnected from the museum. Some even viewed its collect...Starting at €8.20
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The Virginia Museum of Fine Arts: A Growth Orientation (B)
Goldberg; Rebecca; Matherne; G. PaulCase DARDEN-OM-1612-EService and Operations ManagementThis mini-case set describes the challenges facing the new leadership of Richmond’s Virginia Museum of Fine Arts (VMFA) to revitalize and save the Museum. Alex Nyerges and Michael Taylor arrived in 2006 at a key point in the institution’s history. Membership was flagging at around 5;000; and a major construction project was $20 million over budget. Residents of Richmond felt increasingly disconnected from the museum. Some even viewed its collect...Starting at €5.74