Search results
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Pret A Manger
Frei, Frances X.; Goldberg, RIck; van Sice, StephanieCase HBS-612033-EService and Operations ManagementPret A Manger, a London-based chain of sandwich shops, was known for its fast, genuine service and pre-packaged sandwiches prepared on-site daily. Instructed by its board to grow at 15 percent per year, Pret considered opening "twin" shops in locations too small to contain kitchens; these shops would receive sandwich deliveries throughout the day from a nearby "parent" shop. Would Pret's employees and customers accept twin shops or view them as c...Starting at €8.20
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Polyface: The Farm of Many Faces
Lee, Deishin; van Sice, StephanieCase HBS-611001-EService and Operations ManagementThis case explores a method of value creation through exploiting synergies that exist in an environment where there is diversity. The context of the case is a farm where biodiversity is leverage to create value. This is contrasted to industrial farming which operates on the principles of economies of scale. The case also provides an opportunity for students to discuss the environmental impact of different types of operating systems.Starting at €8.20
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Toyota Motor Corporation: 1990-2010
Shapiro, Roy D.; van Sice, StephanieCase HBS-611035-EService and Operations ManagementThis case follows Toyota's remarkable growth and geographic expansion from 1990 to 2010 and, in the recalls of 2009 and 2010, poses questions about the impact of that growth. Issues of increasing technological complexity also play a part.Starting at €8.20
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Carbon Footprints: Methods and Calculations
Toffel, Michael W.; van Sice, StephanieCase HBS-611075-EService and Operations ManagementDescribes methods to calculate the carbon footprint (greenhouse gas emissions) of an organization's operations and supply chain, and a product or service. Illustrates concepts with examples of calculating the carbon footprint of organizations and products. Provides data necessary for carbon footprint calculations.Starting at €8.20
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Groom Energy Solutions: Selling Efficiency, Teaching Note
Toffel, Michael W.; Fabrizio, Kira; van Sice, StephanieTeaching Note HBS-616023-EService and Operations ManagementTeaching note for case 613054. This case examines a start-up service provider that helps clients improve the energy efficiency of their factories, warehouses, and commercial and office spaces by integrating and installing lighting, heating, and cooling technologies. The company seeks to double revenues within five years and needs to identify which service offerings to emphasize and which geographies and customer sectors to pursue. The case enable...Starting at €0.00
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Eastern Lotus Bank, Xiamen: Service Operations Management - Teaching Note
Chong Wu; Hubert Pun; Xiuyu ZhuTeaching Note IVEY-8B19D015-EService and Operations ManagementTeaching note for product 9B19D015.Starting at €0.00
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The Farm of Many Faces (Spanish version)
Lee, Deishin; van Sice, StephanieCase HBS-617S17Service and Operations ManagementThis case explores a method of value creation through exploiting synergies that exist in an environment where there is diversity. The context of the case is a farm where biodiversity is leverage to create value. This is contrasted to industrial farming which operates on the principles of economies of scale. The case also provides an opportunity for students to discuss the environmental impact of different types of operating systems.Starting at €8.20
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C&D Hotel, Xiamen
Chong Wu; Hubert Pun; Gregory S. Zaric; Deyuan ChenCase IVEY-9B15D002-EService and Operations Management, StrategyThe C&D Hotel, the first five-star deluxe hotel in Xiamen, a coastal city in China, needs to improve its service delivery process. In particular, the hotel’s customer service manager needs to present her plans for handling some recent customer complaints and decide how to compensate hotel guests for errors that have occurred during service delivery.Starting at €8.20
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COLIN Co.: New Product Development
Chong Wu; Hubert Pun; Zhenhua ZhangCase IVEY-9B17D024-EService and Operations Management, StrategyCOLIN, a producer of garment care products headquartered in Santa Barbara, California, was working with a large U.S. retailer to produce the Bristol, an innovative garment steamer that the retailer wanted to launch for the 2017 U.S. Thanksgiving season. To meet that deadline, COLIN would have one month less than was typically needed to launch a new product. This launch date left COLIN with limited time for research and development, manufacturing,...Starting at €8.20
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COLIN Co.: New Product Development - Teaching Note
Chong Wu; Hubert Pun; Zhenhua ZhangTeaching Note IVEY-8B17D024-EService and Operations ManagementTeaching note for product 9B17D024.Starting at €0.00