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EDDEA
Collection: San Telmo (España)Ref.: IIST-PI-172-E-EPublished: Dec 1, 2017Format: PDFPages: 24Language: English - Teaching Note
EDDEA. Nota del Instructor
Collection: San Telmo (España)Ref.: IIST-PITN-172Published: Jan 10, 2017Format: PDFPages: 22Language: Spanish - Case
American Connector Co. (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-604S12Published: Oct 6, 1992Reviewed: Dec 7, 1992Format: PDFPages: 20Language: Spanish - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: PDFPages: 15Language: English - Book Chapter
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Collection: HBSP (USA)Ref.: HBS-8930BC-EPublished: Feb 7, 2012Format: PDFPages: 33Language: English - Case
Nestlé continous excellence: El camino de la competitividad
Collection: San Telmo (España)Ref.: IIST-PI-168Published: Jul 20, 2016Format: PDFPages: 23Language: Spanish - Case
BMW: The 7-Series Project (B) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-612S08Published: Sep 28, 1994Reviewed: Jan 3, 2002Format: PDFPages: 6Language: Spanish - Book Chapter
Truth Number 3: It's Not Your Employees' Fault--How to Design a Customer Service Model That Doesn't Depend on Heroes
Collection: HBSP (USA)Ref.: HBS-8924BC-EPublished: Feb 7, 2012Format: PDFPages: 34Language: English - Book Chapter
Getting Bigger: Customer Service Mastery--A Stepping-Stone to Business Growth
Collection: HBSP (USA)Ref.: HBS-8931BC-EPublished: Feb 7, 2012Format: PDFPages: 43Language: English - Case
EDDEA
Collection: San Telmo (España)Ref.: IIST-PI-172Published: Oct 20, 2016Reviewed: Jan 20, 2017Format: PDFPages: 22Language: Spanish