Search results
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Scharffen Berger Chocolate Maker (A) (Spanish version)
Snow, Daniel C.; Wheelwright, Steven C.; Wagonfeld, Alison BerkleyCase HBS-607S43Service and Operations ManagementScharffen Berger, a premium brand chocolate, is growing rapidly and must decide where and when to add capacity in the production line and with what technology. The company must consider the demands of marketing, the impact on quality and reputation, and the economics of alternative approaches to increasing output in both the short term and long term. Provides an opportunity for students to examine the existing process technology and flow, to unde...Starting at €8.20
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Genentech--Capacity Planning (Spanish version)
Snow, Daniel C.; Wheelwright, Steven C.; Wagonfeld, Alison BerkleyCase HBS-610S03Service and Operations ManagementWhile facilitating a complex clinical approval process over the next two to three years for a family of new cancer drugs, Genentech must develop a long-term capacity plan for a major class of new cancer products. Adding to the complexity and uncertainty is the fact that the lead time for planning, building, and certifying a new $600 million plus production-scale facility is five years. In addition, ensuring that the best process technology is inc...Starting at €8.20
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Scharffen Berger Chocolate Maker (A)
Snow, Daniel C.; Wheelwright, Steven C.; Wagonfeld, Alison BerkleyCase HBS-606043-EService and Operations ManagementScharffen Berger, a premium brand chocolate, is growing rapidly and must decide where and when to add capacity in the production line and with what technology. The company must consider the demands of marketing, the impact on quality and reputation, and the economics of alternative approaches to increasing output in both the short term and long term. Provides an opportunity for students to examine the existing process technology and flow, to unde...Starting at €8.20
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SpudSpy, Teaching Note
Fleming, Lee; Snow, Daniel C.Teaching Note HBS-607103-EService and Operations ManagementTeaching note to (605-059). An abstract is not available for this product.Starting at €0.00
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Columbus Tubing: Steel is Real
Snow, Daniel C.; Pisano, Gary P.; Corsi, Elena; Kristinsdottir, Gudrun UrfalinoCase HBS-609042-EService and Operations ManagementTo maximize their effectiveness, color cases should be printed in color. Columbus Tubing must choose to improve an old technology (steel) or to develop a new material (carbon fiber). The decision must take into account a complicated context: increased demand for the "old" steel products made in Italy, increasing power of carbon fiber manufacturing partners in Asia, growing wage rates in Asia, and high wage rates in Italy. Two plans have been pres...Starting at €8.20
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Scharffen Berger Chocolate Maker (B)
Snow, Daniel C.Case HBS-610035-EService and Operations ManagementStarting at €5.74
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Introducción al establecimiento de indicadores de funcionamiento del servicio en el sector cultural
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483Service and Operations ManagementResumen: Esta nota técnica pretende introducir los indicadores de desempeño del servicio y su aplicabilidad en el sector cultural, especialmente en el ámbito de las artes escénicas y visuales. Para ello, analizamos en primer lugar los problemas inherentes al diseño de indicadores de desempeño para las industrias de servicios y culturales. A continuación, presentamos ideas para el diseño de indicadores generales dirigidos a las instituciones de se...Starting at €8.20
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Applying the Service Activity Sequence in the World of Culture
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-486-EService and Operations ManagementThis note provides examples on numerous cultural institutions that are struggling with new service approaches but lack a consistent view on the effect of these activities in their whole service delivery process. The world of culture is facing a drastic change and most of its institutions have the urgent need to change and to develop innovative approaches to maintain their perdurability. The note presents the Service Activity Sequence , SAS , as ...Starting at €8.20
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An Introduction to Setting up Service Performance Indicators in the Cultural Sector
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483-EService and Operations ManagementThis technical note intends to provide an introduction to service performance indicators and their applicability to the cultural sector, especially the performing and visual arts. We start by analyzing the problems inherent to design of performance indicators both in services and in the cultural world. We then proceed to present ideas for the design of general indicators for services and cultural institutions. Finally, we introduce concepts to s...Starting at €8.20
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Columbus Tubing: Steel is Real, Teaching Note
Snow, Daniel C.Teaching Note HBS-610091-EService and Operations ManagementTeaching Note for 609042.Starting at €0.00