Search results
-
Google 2017
Valor Sabatier, JosepCase SI-197Information Technologies, Innovation and Change, Service and Operations ManagementAquella mañana de enero de 2017, John Cadinal, socio sénior de Maccarron, estaba preocupado. Uno de los clientes más importantes que gestionaba personalmente le pidió que comprara un millón de dólares en acciones de Google, lo que representaba una gran parte de sus ahorros familiares. John pensó que le debía a su amigo de toda la vida, y también a sí mismo, un análisis más profundo de Google antes de permitir que invirtiera la mayor parte de sus ...Starting at €8.20
-
La farmacia del centro hospitalario de Tuixén
Ribera, Jaume; Valor Sabatier, JosepCase P-580Service and Operations ManagementEl caso describe la problemática con que se enfrenta un hospital que tiene sus instalaciones distribuidas en tres pabellones. En particular, el consejo de dirección se plantea la posibilidad de tener tres oficinas de farmacia en lugar de una sola farmacia centralizada. El caso hace énfasis en consideraciones económicas de coste de inventario y de calidad del servicio.Starting at €8.20
-
Netflix: Designing the Netflix Prize (A) (Spanish version)
Lakhani, Karim R.; Cohen, Wesley M.; Ingram, Kynon; Kothalkar, Tushar; Kuzemchenko, Maxim; Malik, Santosh; Meyn, Cynthia; Friar, Greta; Pokrywa, Stephanie HealyCase HBS-615S16Service and Operations ManagementIn 2006, Reed Hastings, CEO of Netflix, was looking for a way to solve Netflix's customer churn problem. Netflix used Cinematch, its proprietary movie recommendation software, to promote individually determined best-fit movies to customers. Hastings deterStarting at €8.20
-
Nivea (B) (Spanish version)
Lakhani, Karim R.; Fuller, Johann; Bilgram, Volker; Friar, GretaCase HBS-615S08Service and Operations ManagementEste caso suplementaria da seguimiento a un innovador enfoque de I + D por Beiersdorf, una compañía de cuidado de la piel y cosméticos. El caso se relaciona lo que pasó con el producto lanzado por Beiersdorf, a su línea Nivea, a raíz de los acontecimientos del caso A, y cómo el éxito comercial del producto informó el pensamiento de los líderes en I + D para el futuro.Starting at €5.74
-
Havas: Change Faster, Teaching Plan
Lakhani, Karim R.; Friar, GretaTeaching Note HBS-615004-EService and Operations ManagementThis teaching plan describes an 80 minute class plan for the case Havas: Change Faster.Starting at €0.00
-
Netflix: Designing the Netflix Prize (A)
Lakhani, Karim R.; Cohen, Wesley M.; Ingram, Kynon; Kothalkar, Tushar; Kuzemchenko, Maxim; Malik, Santosh; Meyn, Cynthia; Friar, Greta; Pokrywa, Stephanie HealyCase HBS-615015-EService and Operations ManagementIn 2006, Reed Hastings, CEO of Netflix, was looking for a way to solve Netflix's customer churn problem. Netflix used Cinematch, its proprietary movie recommendation software, to promote individually determined best-fit movies to customers. Hastings deterStarting at €8.20
-
Nivea (A) and (B), Teaching Note
Lakhani, Karim R.; Friar, GretaTeaching Note HBS-615057-EService and Operations ManagementTeaching Note for case 612066.Starting at €0.00
-
Open Innovation at Siemens, Teaching Note
Lakhani, Karim R.; Friar, GretaTeaching Note HBS-615058-EService and Operations ManagementTeaching note for case 613100.Starting at €0.00
-
The I-PASS Patient Handoff Program
Huckman, Robert S.; Norris, MichaelCase HBS-615069-EService and Operations ManagementIn 2015, the I-PASS Patient Handoff Program Team, led by six pediatricians around the U.S., had to determine the best way to disseminate their program that had been proven to reduce communication errors in patient handoffs in hospital settings. Should they turn it into a standalone business, continue publishing in academic journals, license their content to an established medical vendor, or do some combination of these? This case allows students ...Starting at €8.20
-
Streaming Over Broadband: Why Doesn't My Netflix Work
Greenstein, Shane; Norris, MichaelCase HBS-616007-EService and Operations ManagementIn late 2013 and early 2014, Netflix service over the major U.S. Internet Service Providers (ISPs) suffered major slowdowns. What were the causes of these problems? What could Netflix do to solve them?Starting at €8.20