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Singapore Post Ltd.: Recurrent Service Failures - Teaching Note
Thompson S.H. Teo; Jitao Chen; Felicia, Li Peng Lim; Yu Zhen Goh; Qian Bing Lim; Pei Yi Lee; Shi Khin Tan; Vanessa Jia Hui KwaTeaching Note IVEY-8B19D021-EService and Operations ManagementTeaching note for product 9B19D021.Starting at €0.00
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Le Petit Chef (Spanish version)
MacCormack, Alan; Sucher, Sandra J.; Rangashayi, SurajCase HBS-610S16Service and Operations ManagementBrigitte Gagne, Le Petit Chef's director of microwave R&D, is deciding on the product development agenda for next year. She has to decide which of the available projects to fund, and evaluate the overall portfolio of projects currently under development. The recent poor performance of the firm prompts Gagne to think about reassessing the way projects are generated, evaluated, and selected at Le Petit Chef. However, Gagne has a pressing deadline t...Starting at €8.20
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Leading with an Enterprise Perspective: The 9 Cs Model
Weiss; Elliott N.; Yemen; Gerry; Maiden; Stephen E.Technical Note DARDEN-OM-1601-EService and Operations ManagementWhile managers of both for-profit and not-for-profit organizations often focus on their area of specific expertise; true success comes only from taking a complete enterprise perspective. Organizations must focus on global; not local; optimization across all functional areas; not just one. In this note; we present a model based on nine interrelated areas that when jointly considered will increase the likelihood of enterprise success. This note pre...Starting at €8.20
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Singapore Post Ltd.: Recurrent Service Failures
Thompson S.H. Teo; Jitao Chen; Felicia, Li Peng Lim; Yu Zhen Goh; Qian Bing Lim; Pei Yi Lee; Shi Khin Tan; Vanessa Jia Hui KwaCase IVEY-9B19D021-EService and Operations Management, StrategyFor 160 years, Singapore Post had been one of Singapore’s main postal service providers, delivering trusted and reliable postal services to homes and businesses. However, in 2019, Singapore Post was plagued by recent service lapses and operational problemStarting at €8.20
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Differences at Work: Sameer (A)
Sucher, Sandra J.; Gordon, RachelCase HBS-609053-EService and Operations ManagementIn Differences at Work: Sameer (A) HBS Case No. 9-609-053 Sameer, an Indian Muslim, is a summer intern in a small, predominantly Jewish firm. Prompted by a conflict in the Middle East, members of the organization make a number of anti-Muslim jokes. Sameer wonders whether he should surface his discomfort; he otherwise enjoys the firm, and is hoping to be given a full-time job offer following his internship.Starting at €8.20
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Henry Spots a Problem at Sunshine O.J. (B)
Fairchild; Gregory B.; Maiden; Stephen E.Case DARDEN-OM-1615-EService and Operations ManagementThe B case in this series picks up after the protagonist; Henry Franklin; has delivered his recommendation to use “first in; first out” (FIFO) accounting to the management of Sunshine O.J. (Sunshine). CEO Don Sanchez is impressed with Franklin’s idea and asks him and his boss; Virginia Silverstein; to look into another problem at the company: inventory stockouts.Starting at €5.74
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Henry Spots a Problem at Sunshine O.J. (B) - Teaching Note
Fairchild; Gregory B.; Maiden; Stephen E.Teaching Note DARDEN-OM-1615TN-EService and Operations ManagementTeaching note for product OM-1615Starting at €0.00
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Introduction to LCA Reflections
Margolis, Joshua D.; Sucher, Sandra J.Case HBS-613077-EService and Operations ManagementStarting at €8.20
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Differences at Work: Sameer (B)
Sucher, Sandra J.; Gordon, RachelCase HBS-609054-EService and Operations ManagementIn Differences at Work: Sameer (B) HBS Case No. 9-609-054, Sameer leaves the firm at the summer's end without confronting his employer about the jokes and wondering whether he made the right choice. Later Sameer's former employer calls him to apologize for their behavior after discovering an email that Sameer wrote describing how offended he felt by the jokes. Accepting the apology, Sameer decides to take a full time position with the firm but re...Starting at €5.74