Search results
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Defining Your Operating Model: Make IT a Strategic Asset by Developing a Clear Vision of the Role of IT
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3592BC-EService and Operations ManagementMany firms have not addressed the key question of how they want to profit and grow, and how IT can help create their platform. IT savvy firms, on the other hand, clarify what they are trying to do with IT by defining an operating model. In this chapter, Weil and Ross look at IT systems as tools for integration and standardization of business processes rather than an end solution. Using examples of companies like P&G, PepsiAmericas, and ING Direct...Starting at €8.20
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Revamping Your IT Funding Model: Extract More Value from Your IT Investments
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3593BC-EService and Operations ManagementWith the average firm spending over two thirds of its IT budget just on maintaining operating systems, it's vital that companies begin rethinking how they track and manage their IT funds. In this chapter, Weil and Ross provide extensive guidelines on how companies can compose an effective IT funding model. They stress the importance of establishing IT priorities and monitoring the risks and rewards of current and past investments. This chapter wa...Starting at €8.20
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Building a Digitized Platform: A Journey to Increased Value from IT
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3594BC-EService and Operations ManagementAs your company begins to expand, whether domestically or internationally, it is important that standardized systems are organized for all branches to maintain efficiency. To do this, your company has to build a digitized platform which focuses on three main areas: a shared IT infrastructure, consolidated data centers, and enhanced IT governance. In this chapter, Weil and Ross outline four stages of organizational learning that must take place in...Starting at €8.20
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Allocating Decision Rights & Accountability: Elements of Effective IT Governance
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3595BC-EService and Operations ManagementEvery firm, at some level, needs a digitized platform, or integrated set of electronic business processes, to operate effectively. The only way to deliver a digitized platform--and superior business value from IT--is to design IT decision rights and accountabilities so that daily decisions about IT support the firm's strategic goals. In this chapter, the authors explain the importance of transparency in IT governance and describe how a firm's gov...Starting at €8.20
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Logistics
Marhuenda M. J.; Munoz-Seca, BeatrizTechnical Note PN-313-EService and Operations ManagementStarting at €8.20
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Garantía de calidad: Creación del entorno de mejora
Marhuenda M. J.; Munoz-Seca, Beatriz; Riverola, JosepTechnical Note PN-352Service and Operations ManagementSe analiza la definición de calidad, presentando una breve historia sobre el término y el uso más frecuente de la palabra. Asimismo, se estudia la función de garantía de calidad y la herramienta para la creación del entorno de mejora. Definimos esta herramienta como el ciclo básico de control. (Also available in English).Starting at €8.20
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Buscando la ventaja competitiva a través de I+D
Marhuenda M. J.; Munoz-Seca, BeatrizTechnical Note PN-335Service and Operations ManagementEsta nota técnica forma parte del módulo de I+D del curso de Estrategia de las Operaciones. En ella se analiza la función de I+D, sus distintas configuraciones y el valor de sus variables.Starting at €8.20
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Diseño para la SAN
Marhuenda M. J.; Munoz-Seca, BeatrizTechnical Note PN-341Service and Operations ManagementTomando como estructura la SAN, se analiza la función de diseño y el concepto ampliado de DFM («Design for manufacturing»). (Also available in English).Starting at €8.20
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Los proveedores como parte de la SAN
Marhuenda M. J.; Munoz-Seca, BeatrizTechnical Note PN-342Service and Operations ManagementEsta nota técnica analiza el papel de los proveedores como parte de la SAN de la empresa. Se analizan las implicaciones del desarrollo de proveedores y del «partnering». (Also available in English).Starting at €8.20
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Logística
Marhuenda M. J.; Munoz-Seca, BeatrizTechnical Note PN-313Service and Operations ManagementEncuadrada en el curso de Estrategia de las Operaciones, esta nota técnica describe la función de logística, tanto de entrada como de salida. Analizada bajo el esquema de la Secuencia de Actividades de Negocio, la nota refiere las relaciones de la logística con las otras funciones de la SAN, así como un análisis de la función utilizando las seis variables básicas de acción: flujos, capacidad, proceso, recursos humanos, resolución de conflictos y ...Starting at €8.20