Search results
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Amazon+Whole Foods: un nuevo actor en el sector
Audicana Arcas, J.; Arribas Hervás, L.; Andrade Nuñez, J.Case IIST-PI-189Service and Operations ManagementEn 16 de junio Amazon, con más de 300 millones de clientes activos y 380.000 empleados y ventas que superan los 135 billones de dólares norteamericanos (año 2016), anuncia su intención de adquirir Whole Foods por 13.7 billones de dólares. Whole Foods es un retailer con sede en Austín (Texas), ventas que exceden los $16 billones al año y más de 477 tiendas en EE.UU., Canadá y Reino Unid, y que ostenta el liderazgo en alimentos orgánicos y comida s...Starting at €8.20
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Unes Supermarkets e il Viaggiator Goloso: Building a Brand (Italian Version)
Audicana Arcas, J.; Loring Olmedo, S.; Andrade Nuñez, J.Case IIST-PI-190-I-ITService and Operations ManagementUNES is a young company of medium size supermarkets that has starred in a turnaround, evolving from losing money, to achieving it, listening to the market and making brave bets to respond to it ("Every day low prices, private brand, fresh, private brand Premium, pop-up shops, single brand supermarkets, alliance with Amazon, etc.), creating its own business model, "the supermarket against the tide". After several years of launching and managing pr...Starting at €8.20
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Improving the Patient Experience (Spanish version)
Raman, Ananth; Tucker, AnitaCase HBS-615S02Service and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20
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PATH and the Safe Water Project: Making Safe Water Products More Affordable
Zenios S; Denend L; Elliott TCase SGSB-OIT109-EInformation Technologies, Service and Operations ManagementThis case provides an overview of the nonprofit organization PATH and its Safe Water Project—a five-year effort launched in late 2006 with $17 million in funding from the global development unit of the Bill and Melinda Gates Foundation. The purpose of the grant was to evaluate to what extent market-based approaches could help accelerate the widespread adoption and sustained use of household water treatment and safe storage products by low-income ...Starting at €8.20
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Cincinnati Children's Hospital Medical Center, Teaching Note
Tucker, AnitaTeaching Note HBS-610106-EService and Operations ManagementTeaching Note for 609109.Starting at €0.00
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Cleveland Clinic: Improving the Patient Experience
Raman, Ananth; Tucker, AnitaCase HBS-612031-EService and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20
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Patient Flow at Brigham and Women's Hospital (A)
Tucker, Anita; Berry, Jillian A.Case HBS-608171-EService and Operations ManagementBrigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's Hospital, encountered workarounds by two physicians attempting to transfer their patients to the SICU because the other ICUs were full. Reflecting on the wasted effort and confusion caused...Starting at €8.20
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MAKRO, socio de la hostelería independiente
Audicana Arcas, J.; Andrade Nuñez, J.Case IIST-PI-232Service and Operations ManagementEn plena pandemia y con una caída del 30% de la hostelería MAKRO afrontaba el reto de acelerar su objetivo de convertirse en el socio de los más de 300.000 hosteleros de España. Eran consciente de que les quedaba camino por recorrer, pero con un ambicioso plan de marketing de guerrilla y fuerza de ventas en la calle querían conseguirlo. Se preguntaban ¿Qué estamos haciendo bien y que tenemos que re-pensarnos? ¿Qué herramientas necesita nuestro eq...Starting at €8.20
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Grupo Exito: A value proposition for all
Audicana Arcas, J.; Martínez Jiménez, M.; Andrade Nuñez, J.Case IIST-PI-228-E-EService and Operations ManagementGrupo Éxito was a leading retailer in South American retail. However, with the arrival of low-cost, e-commerce, and last-mile delivery in 2019, it began to see its market share eroded in Colombia. Trends in Colombian retail did not help, as consumer habits had changed and now focused more on digitization, last-mile delivery companies, seeking speed and convenience. Along with this, COVID-19 arrived in 2020 and accelerated this change in trends. É...Starting at €8.20
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Unes Supermarkets e il Viaggiator Goloso: Building a Brand
Audicana Arcas, J.; Andrade Nuñez, J.Case IIST-PI-190-E-EService and Operations ManagementUNES is a young company of medium size supermarkets that has starred in a turnaround, evolving from losing money, to achieving it, listening to the market and making brave bets to respond to it ("Every day low prices, private brand, fresh, private brand Premium, pop-up shops, single brand supermarkets, alliance with Amazon, etc.), creating its own business model, "the supermarket against the tide". After several years of launching and managing pr...Starting at €8.20