Search results
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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Blanchard Importing and Distribution Co., Inc. (Spanish Version)
Marshall, Paul W.; Drinan, Alan H.Case HBS-605S16Service and Operations ManagementIlustración de los dos tipos principales de errores resultantes del uso de la cantidad económica de pedido (EOQ) como una herramienta en programación de la producción. Diseñado para discusión de la clase permiso para comenzar con una consideración de un tipo común de error, los errores en el cálculo del volumen EOQ resultar del uso de datos incorrectos para los parámetros de entrada de la fórmula. El análisis a continuación, puede pasar a una dis...Starting at €8.20
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Reynolds Space Constructors, Inc. (Spanish Version)
Marshall, Paul W.Case HBS-608S11Service and Operations ManagementSe ocupa de la utilización del método de camino crítico para la construcción de edificio de control remoto, que es parte de un sistema de purificación de agua. Discute la necesidad de determinar el menor tiempo posible en el que un trabajo se podría hacer sin tener que gastar más dinero. usos de casos "actividad en el nodo" diagrama. Sobre la base de espacio Constructors Inc.Starting at €8.20
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Making Virtual Reality Real
Zhu, Feng; Mehta, Sarah; Lane, DavidCase HBS-617013-EService and Operations ManagementThis note describes virtual reality and augmented reality technologies, and describes the main consumer products on offer in 2016 and their manufacturers. It also surveys existing applications of virtual and augment reality technologies.Starting at €8.20
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IBM Corporation Turnaround, Teaching Note
Marshall, Paul W.; Sharpe, James M.Teaching Note HBS-812086-EService and Operations ManagementTeaching Note for 600098.Starting at €0.00
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Putting the Service-Profit Chain to Work (HBR Classic)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807L-EService and Operations ManagementThis article was originally published in March-April 1994 and was republished in July-August 2008 as an HBR Classic. This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. In exemplary service organizations, executives understand that they need to put customers and frontline workers at the center of their focus. Thos...Starting at €8.20
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Adaptive Platform Trials: The Clinical Trial of the Future
Stern, Ariel D.; Mehta, SarahCase HBS-618025-EService and Operations ManagementIn July 2017, Dr. Brian M. Alexander, president and CEO of the AGILE Research Foundation, was preparing to launch a new type of clinical trial-an adaptive platform trial-to study potential therapies for glioblastoma (GBM), an aggressive form of brain cancer. Alexander believed that the standard way in which new cancer drugs were tested-the traditional randomized controlled trial (RCT)-was limited in many ways. While statistically rigorous and s...Starting at €8.20
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Innovation at Uber: The Launch of Express POOL
Farronato, Chiara; MacCormack, Alan; Mehta, SarahCase HBS-619003-EService and Operations ManagementSet in March 2018, the case follows ride-sharing company Uber as it develops and launches a new product called Express POOL. This product offers a reduced price to riders willing to carpool, walk a short distance to/from their pick-up and drop-off points, and wait a few minutes before being matched to a driver. Two weeks after the launch of Express POOL in six U.S. cities, Uber's product managers discover that if riders are made to wait five minu...Starting at €8.20
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Ariadne Labs: Building Impactful Partnerships, Teaching Note
Stern, Ariel D.; Mehta, SarahTeaching Note HBS-620002-EService and Operations ManagementThis teaching note accompanies case no. 619-017, "Ariadne Labs: Building Impactful Partnerships."Starting at €0.00
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Three Jay's Corporation, Teaching Note
Marshall, Paul W.; Davis, MarkTeaching Note HBS-915532-EService and Operations ManagementTeaching Note for Product #915531.Starting at €0.00