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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0807LPublished: Jul 1, 2008Reviewed: Jan 17, 2007Format: PDFPages: 11Language: Spanish - Case
Au Bon Pain: The French Bakery Cafe, the Partner/Manager Program (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-617S08Published: Mar 6, 1987Reviewed: Oct 26, 1993Format: PDFPages: 24Language: Spanish - Case
Gentle Electric Co. (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-602S17Published: Aug 9, 2002Format: PDFPages: 2Language: Spanish - Book Chapter
Engineer Ownership Through Anticipatory Management: Address Employee and Customer Needs Before They Arise
Collection: HBSP (USA)Ref.: HBS-3830BC-EPublished: Dec 9, 2008Format: PDFPages: 36Language: English - Book Chapter
Sustain Your Success: Foster Employee and Customer Ownership to Lock in Success
Collection: HBSP (USA)Ref.: HBS-3832BC-EPublished: Dec 9, 2008Format: PDFPages: 39Language: English - Article
Putting the Service-Profit Chain to Work (HBR Classic)
Collection: HBSP (USA)Ref.: HBS-R0807L-EPublished: Jul 1, 2008Format: PDFPages: 14Language: English - Case
Allianz Turkey: Focus on the Customer (A)
Collection: HBSP (USA)Ref.: HBS-316093-EPublished: Nov 19, 2015Reviewed: Feb 19, 2016Format: PDFPages: 23Language: English - Case
The Evolution of the Circus Industry (A)
Collection: INSEAD (France)Ref.: INSEAD-4999A-EPublished: Apr 15, 2002Format: PDFPages: 5Language: English - Case
Even a Clown Can Do It: Cirque du Soleil Recreates Live Entertainment (case B)
Collection: INSEAD (France)Ref.: INSEAD-4999B-EPublished: Jan 1, 2002Format: PDFPages: 7Language: English - Case
Incluso un payaso puede hacerlo: el Cirque du Soleil recrea el espectáculo en vivo (Caso B)
Collection: INSEAD (France)Ref.: INSEAD-4999BSPPublished: Jan 1, 2002Format: PDFPages: 8Language: Spanish