Search results
- Case
McDonald's Corp. (Condensed) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S10Published: Dec 1, 1980Reviewed: Feb 27, 1998Format: PDFPages: 17Language: Spanish - Case
Sea Pines Racquet Club (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-608S01Published: Sep 1, 1973Reviewed: Oct 1, 1980Format: PDFPages: 12Language: Spanish - Book Chapter
Put Customers to Work: Determining the Right Level of Customer Engagement
Collection: HBSP (USA)Ref.: HBS-3828BC-EPublished: Dec 9, 2008Format: PDFPages: 24Language: English - Book Chapter
Boost Your Employee OQ: Employee Ownership Leads to Increased Customer Satisfaction and Profitable Growth
Collection: HBSP (USA)Ref.: HBS-3829BC-EPublished: Dec 9, 2008Format: PDFPages: 33Language: English - Case
Ritz-Carlton: Utilización de los sistemas de información para ofrecer un mejor servicio al cliente
Collection: HBSP (USA)Ref.: HBS-302S29Published: Jul 17, 2002Format: PDFPages: 15Language: Spanish - Case
Xerox: cómo enfocar el conocimiento a nivel corporativo
Collection: INSEAD (France)Ref.: INSEAD-1891SPPublished: Jan 1, 2000Format: PDFPages: 28Language: Spanish - Teaching Note
Xerox: Building a Corporate Focus on Knowledge - Teaching note
Collection: INSEAD (France)Ref.: INSEAD-4891TN-EPublished: Jan 1, 2000Format: PDFPages: 21Language: English - Book Chapter
Introduction: Beyond Customer and Employee Satisfaction-The Ownership Quotient
Collection: HBSP (USA)Ref.: HBS-6538BC-EPublished: Dec 9, 2008Format: PDFPages: 21Language: English - Case
Operations Management: Benihana V2 Debrief Slides
Collection: HBSP (USA)Ref.: HBS-7012-EPublished: Aug 9, 2011Reviewed: Aug 28, 2015Format: PDFPages: 37Language: English - Teaching Note
Playa Dorada Tennis Club: Expansion Strategy, Teaching Note
Collection: HBSP (USA)Ref.: HBS-4222-EPublished: Jun 28, 2010Format: PDFPages: 9Language: English