Search results
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Paediatric Orthopaedic Clinic at the Children's Hospital of Western Ontario
Robert Klassen; Kellie Leitch; Manpreet HoraCase IVEY-9B08D001-EService and Operations ManagementThe chief of paediatric orthopaedic surgery was very concerned by the long times that the young patients (and their parents) were experiencing in the orthopaedic clinic. Long wait times tended to aggravate the already pent-up distress and concern that the patients were facing. The chief glanced at recently collected data on service times and wondered how the process could be improved, while continuing balancing budgetary pressures to reduce costs...Starting at €8.20
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Building Sustainable Distribution at Walmart Canada
Robert Klassen; P. Fraser Johnson; Asad ShafiqCase IVEY-9B13D010-EService and Operations Management, StrategyThe director of logistics at Walmart Canada, was developing plans for a new distribution centre in Alberta. Senior management had presented her with a challenge: why not build the most sustainable distribution centre in the world? Yet, much remained unclear about how to translate this challenge into specific actions, while keeping in mind corporate goals for sustainability. Her team now was exploring three options that promised to be significantl...Starting at €8.20
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Longxi Machinery Works - Quality Improvement (C) (Spanish version)
Robert Klassen; Larry Li; Tom GleaveCase IVEY-9A98DS03Service and Operations Management, StrategyEl grupo del control de calidad ha puesto varias contramedidas en ejecucion, y se han supervisado y se han divulgado los resultados. Un examen final es necesario determinar si este tipo de problema es probable repetirse, y donde mejora adicional se puede llevar a cabo en los sistemas de calidad de la compania. Este caso se disena para ser utilizado conjuntamente con (A) el caso, 9A98D001 y (B) el caso, 9A98D002.Starting at €5.74
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Longxi Machinery Works ) Quality Improvement (A) (Spanish version)
Robert Klassen; Larry Li; Tom GleaveCase IVEY-9A98DS01Service and Operations Management, StrategyEl ingeniero auxiliar en el departamento termal del tratamiento de una empresa propiedad del gobierno en China ha recibido la aprobacion para la formacion de un nuevo grupo del control de calidad para reducir el alto indice del defecto de una parte critica. El concepto total de la calidad se presenta dentro del contexto de un problema especifico de la calidad, a el cual anima a estudiantes determinan el sistema de calidad de la compania y aplican...Starting at €8.20
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CRP Products
David Wood; Robert KlassenCase IVEY-9B11D015-EAccounting and Control, Entrepreneurship, Finance, Service and Operations ManagementBruce Ballantyne had recently joined C.R.P. Products (CRP), a furniture manufacturer in Stratford, Ontario, to help review the company’s operations and assess what changes were necessary to keep up with demand. Although it was early 2011 and the peak season was still four months away, Ballantyne knew that he would have to determine what equipment was needed over the next three weeks to ensure it was delivered and installed before the peak season....Starting at €8.20
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Taste of Frankenmuth: A Town in Michigan Thinks About Word-of-Mouth Referral (Spanish Version)
Hallowell, Roger; Hansen, AbbyCase HBS-810S14Service and Operations ManagementUna ciudad, "pequeña Baviera de Michigan," referencia discute boca-a-boca. Permite a los estudiantes para calcular el valor de la palabra de boca en boca y entender cómo aumentarlo.Starting at €8.20
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Metropolitan College
P. Fraser Johnson; Robert KlassenCase IVEY-9B09D012-EService and Operations ManagementA manager of Student Services at a small college was very concerned about the delays and costs of processing student registrations during the annual orientation week. She glanced at recently collected data on processing times for the six major steps that the registration process required. She wondered how the process might be improved while balancing budgetary pressures to reduce costs.Starting at €8.20
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Nota Tecnica en Direccion de Proyectos (Spanish version)
Robert Klassen; P. Fraser JohnsonCase IVEY-9A98DS12Service and Operations ManagementLos fundamentos en la administracion de proyectos son descriptos y aplicados en un simple problema didactico. Tambien se presentan los pasos necesarios para la administracion de proyectos, incluyendo el caculo del camino critico, usando CPM.Starting at €8.20
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Unicon Concrete Products (H.K.) Ltd. (Spanish version)
Robert Klassen; P. Fraser JohnsonCase IVEY-9A98DS06Service and Operations Management, StrategyLa empresa Unicon provee productos de concreto premoldeados al floreciente mercado de la construccion de Hong Kong. El subdirector se encuentra evaluando una oportunidad para obtener una carta blanca en la aprobacion regulatoria para los productos a medida disenados por Unicon para su cliente mas importante, la Autoridad de la Vivienda de Hong Kong. Esta oportunidad promete una reduccion de costos tanto a Unicon como a este cliente, aunque quedan...Starting at €8.20
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Investing Sustainably at Ontario Teachers' Pension Plan
Robert Klassen; Cory TanakaCase IVEY-9B14N020-EFinance, Service and Operations ManagementIn early 2014, the senior vice-president of the Ontario Teachers' Pension Plan is considering two investment opportunities in the oil and gas industry brought forward by his team. He is trying to understand how to ensure that the principles underpinning responsible investing are incorporated in the decision about which to choose. Each investment looks very attractive, but a growing stream of controversies surrounding oil sands extraction, pipelin...Starting at €8.20