Search results
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Statistical Quality Control for Process Improvement (Spanish version)
Bohn, Roger E.Case HBS-616S10Service and Operations ManagementDescribes systematic methods for process debugging and improvement, based on statistical quality control. Examples are from manufacturing settings, but techniques are also useful for services and sales, and to quantity improvement as well as quality improvement.Starting at €8.20
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Kristen's Cookie Co. (A) (Abridged)
Bohn, Roger E.; Hammond, Janice H.Case HBS-608037-EService and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Hudson's Seafood Corporation (A) and (B) - Teaching note
Landel, Robert D.; Samson, Cheryl L.Teaching Note DARDEN-OM-0875TN-EService and Operations ManagementTeaching note for products OM-0875 and OM-1391Starting at €0.00
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Kristen's Cookie Co. (A) (Abridged) (Spanish version)
Bohn, Roger E.; Hammond, Janice H.Case HBS-611S03Service and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Hudson's Seafood Corporation (A) and (B) - Teaching note
Landel, Robert D.; Samson, Cheryl L.Teaching Note DARDEN-OM-0875TNService and Operations ManagementTeaching note for products OM-0875 and OM-1391Starting at €0.00
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Hudson's Seafood Corporation (B): The Landing Restaurant
Landel, Robert D.; Samson, Cheryl L.Case DARDEN-OM-1391-EService and Operations ManagementThis B case, which accompanies "Hudson's Seafood Corporation (A)" (UVA-OM-0875), is ideal for use in service- and operations-management business courses. It presents the business decision made by an owner who has considered which option to focus on for each of his two restaurants: a distinctive service package or reshaping one restaurant around the market currently being successfully served by its sister restaurant. A teaching note (UVA-OM-0875TN...Starting at €5.74
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Kristen's Cookie Co. (A) (Spanish version)
Bohn, Roger E.Case HBS-602S20Service and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system. The case ends with a series of open-ended questions.Starting at €8.20
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Constructing and Using Process Control Charts (Spanish version)
Bohn, Roger E.Case HBS-603S18Service and Operations ManagementSummarizes how to construct and use statistical process control charts. Gives several examples. Discusses tolerances using control charts for debugging.Starting at €8.20
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Ford Motor Co.: Dealer Sales and Service (Spanish Version)
Schlesinger, Leonard A.; Pelofsky, MarkCase HBS-618S10Service and Operations ManagementDesde que Henry Ford fundó Ford Motor Co., vehículos de Ford han sido vendidos y mantenidos de la misma manera. A finales de la década de 1980 Ford comenzó a considerar la posibilidad de cambios en sus procesos de ventas y servicios. Dos acontecimientos obligaron a Ford a reconsiderar estos procesos. En primer lugar, Ford encontrado a través de diversas encuestas que los clientes tenían quejas muy claras sobre la forma en que fueron tratados por ...Starting at €8.20
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Kristen's Cookie Co. (A2) (Spanish version)
Bohn, Roger E.Case HBS-616S05Service and Operations ManagementIntended for distribution during class, this case contains one set of answers to the (A1) case. It introduces the concept of a Gantt chart and discusses issues raised by the case such as the value of labor flexibility. The open-ended questions in the (A1) case are only partially answered to encourage further student creativity.Starting at €8.20