Search results
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Fresh Connections (Spanish Version)
West, Jonathan; Harmeling, Susan S.; Kasper, Christian G.Case HBS-607S02Service and Operations ManagementMary Alice McKenzie se enfrenta a numerosos problemas en el crecimiento de su negocio de alimentos frescos preparados a base de Vermont. Ella tiene que hacer frente a problemas operacionales inmediatas - como los cuellos de botella y las decisiones de equipo de capital -, así como decidir sobre una posición estratégica a largo plazo. Este caso se investiga cómo se puede estructurar sus operaciones de hoy en día para aprovechar el crecimiento cont...Starting at €8.20
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Improving the Patient Experience (Spanish version)
Raman, Ananth; Tucker, AnitaCase HBS-615S02Service and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20
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Cincinnati Children's Hospital Medical Center, Teaching Note
Tucker, AnitaTeaching Note HBS-610106-EService and Operations ManagementTeaching Note for 609109.Starting at €0.00
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Cleveland Clinic: Improving the Patient Experience
Raman, Ananth; Tucker, AnitaCase HBS-612031-EService and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20
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Patient Flow at Brigham and Women's Hospital (A)
Tucker, Anita; Berry, Jillian A.Case HBS-608171-EService and Operations ManagementBrigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's Hospital, encountered workarounds by two physicians attempting to transfer their patients to the SICU because the other ICUs were full. Reflecting on the wasted effort and confusion caused...Starting at €8.20
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E.I. du Pont de Nemours and Co. (B) (Spanish Version)
West, Jonathan; Kasper, Christian G.Case HBS-610S20Service and Operations ManagementDuPont debe decidir si se debe iniciar una nueva soja no GM (genéticamente modificado) que es tolerante a los aerosoles químicos. A la vista de las presentaciones rápidas de los productos modificados genéticamente por parte de competidores, DuPont se enfrenta al reto de garantizar la preservación de la identidad de su nuevo producto a través de la red de distribución agrícola. DuPont tiene que elegir el mejor modelo de negocio para gestionar esta...Starting at €5.74
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Eli Lilly and Co.: Manufacturing Process Technology Strategy--1991 (Spanish Version)
Wheelwright, Steven C.; Pisano, Gary P.; West, JonathanCase HBS-616S07Service and Operations ManagementContornos de la evolución de la estrategia corporativa de fabricación de Lilly en la última década. El vicepresidente corporativo de fabricación debe decidir sobre la próxima fase de la estrategia de Lilly de la década de 1990, así como en qué medida y lo jugará el desarrollo del proceso a seguir. Proporciona datos que describen tres puntos diferentes en el proceso de desarrollo de productos a la que podría iniciarse la fabricación de desarrollo ...Starting at €8.20
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Cincinnati Children's Hospital Medical Center
Edmondson, Amy C.; Tucker, AnitaCase HBS-609109-EService and Operations ManagementThe case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common methodology for making improvement and spreading these ideas in their work units. This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack...Starting at €8.20
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Dignity Health: Prevention of Retained Sponges
Tucker, Anita; Kim, Lydia YpsseCase HBS-613092-EService and Operations ManagementStarting at €8.20
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Ant Financial (B)
Zhu, Feng; Zhang, Ying; Palepu, Krishna G.; Woo, Anthony K.Case HBS-618041-EService and Operations ManagementHeadquartered in Hangzhou (China), Ant Financial has grown into a fintech "Unicorn." The fintech empire that the company established spanned verticals such as mobile and online payment (Alipay), money market fund (Yu'e Bao), wealth management (Ant FortuneStarting at €5.74