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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0807LPublished: Jul 1, 2008Reviewed: Jan 17, 2007Format: pdfPages: 11Language: Spanish - Case
Au Bon Pain: The French Bakery Cafe, the Partner/Manager Program (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-617S08Published: Mar 6, 1987Reviewed: Oct 26, 1993Format: pdfPages: 24Language: Spanish - Case
Gentle Electric Co. (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-602S17Published: Aug 9, 2002Format: pdfPages: 2Language: Spanish - Book Chapter
Engineer Ownership Through Anticipatory Management: Address Employee and Customer Needs Before They Arise
Collection: HBSP (USA)Ref.: HBS-3830BC-EPublished: Dec 9, 2008Format: pdfPages: 36Language: English - Book Chapter
Sustain Your Success: Foster Employee and Customer Ownership to Lock in Success
Collection: HBSP (USA)Ref.: HBS-3832BC-EPublished: Dec 9, 2008Format: pdfPages: 39Language: English - Article
Putting the Service-Profit Chain to Work (HBR Classic)
Collection: HBSP (USA)Ref.: HBS-R0807L-EPublished: Jul 1, 2008Format: pdfPages: 14Language: English - Case
Allianz Turkey: Focus on the Customer (A)
Collection: HBSP (USA)Ref.: HBS-316093-EPublished: Nov 19, 2015Reviewed: Feb 19, 2016Format: pdfPages: 23Language: English - Case
Burger King Corp. (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S09Published: Dec 1, 1980Reviewed: Feb 27, 1998Format: pdfPages: 17Language: Spanish - Case
Cataumet Boats, Inc. (Spanish version)
Collection: HBSP (USA)Ref.: HBS-917S13Published: Aug 29, 2016Format: pdfPages: 10Language: Spanish - Case
Britishs Airways: Utilizar los sistemas de información para ofrecer un mejor servicio al consumidor
Collection: HBSP (USA)Ref.: HBS-302S02Published: Jul 16, 2002Format: pdfPages: 16Language: Spanish