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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0807LPublished: Jul 1, 2008Reviewed: Jan 17, 2007Format: pdfPages: 11Language: Spanish - Article
Putting the Service-Profit Chain to Work (HBR Classic)
Collection: HBSP (USA)Ref.: HBS-R0807L-EPublished: Jul 1, 2008Format: pdfPages: 14Language: English - Article
Quality Improvement Customers Didn't Want (HBR Case Study and Commentary)
Collection: HBSP (USA)Ref.: HBS-96106-EPublished: Jan 1, 1996Format: pdfPages: 12Language: English - Case
Ritz-Carlton: Utilización de los sistemas de información para ofrecer un mejor servicio al cliente
Collection: HBSP (USA)Ref.: HBS-302S29Published: Jul 17, 2002Format: pdfPages: 15Language: Spanish