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Clínicas Buenavista: Information for the Medical Director
Stein, Guido; Cebrecos, EnriqueCase E-127-EService and Operations ManagementThe following Wednesday Dr. Mackay, medical director and major shareholder in the Clínicas Buenavista was to have a meeting with Alejandro Lanzagorta, Business Manager at Eye Care, to negotiate lens prices for 2009. He had already told him on the phone that the group's buying potential was 4,000 multifocal lenses and 8,000 monofocal lenses so he should make a suitable offer, as they want to finalize the decision as soon as possible. However they ...Starting at €8.20
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Lentes multifocales de Eye Care: Información del Business Manager
Cebrecos, Enrique; Stein, GuidoCase E-128Marketing, Service and Operations ManagementEl lunes 12 de enero de 2009, El director médico de Buenavista acababa de llamar a Alejandro solicitando una oferta para 4.000 lentes multifocales DifraCare y 8.000 monofocales MonoCare. Después de meses de un cuidadoso trabajo de preparación, Alejandro Lanzagorta , Business Manager de Eye Care, empresa líder en el desarrollo y comercialización de productos ofálmicos, finalmente iba a lograr sentar a negociar al Dr Rud Mackay, director médico y ...Starting at €8.20
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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Putting the Service-Profit Chain to Work (HBR Classic)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807L-EService and Operations ManagementThis article was originally published in March-April 1994 and was republished in July-August 2008 as an HBR Classic. This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. In exemplary service organizations, executives understand that they need to put customers and frontline workers at the center of their focus. Thos...Starting at €8.20
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El lenguaje algebraico PSPAL
Cuadrado, Beatriz; Riverola, JosepTechnical Note PN-408Service and Operations ManagementManual del lenguaje algebraico PSPAL, lenguaje de programación que tiene embebido la ultima versión del lenguaje de simulación PSPS IV.Starting at €8.20
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Estructura general del lenguaje PSPS IV
Cuadrado, Beatriz; Riverola, JosepTechnical Note PN-407Service and Operations ManagementManual de las sentencias de inicialización y las macros de la última versión del lenguaje de simulación PSPS IV.Starting at €8.20
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Modelado de sistemas. Ejemplos PSPS
Cuadrado, Beatriz; Riverola, JosepTechnical Note PN-405Service and Operations ManagementEn esta nota se muestran siete ejemplos implementados con el lenguaje de simulación PSPS.Starting at €8.20
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Consideraciones sobre el uso del PSPS
Cuadrado, Beatriz; Riverola, JosepTechnical Note PN-404Service and Operations ManagementInterpretación de los resultados de una simulación mediante un ejemplo sencillo.Starting at €8.20
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Conceptos fundamentales del PSPS
Cuadrado, Beatriz; Riverola, JosepTechnical Note PN-403Service and Operations ManagementEn esta nota se presentan los conceptos fundamentales del PSPS. Para comprender mejor estos conceptos se analiza detalladamente un ejemplo simple.Starting at €8.20
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El funcionamiento del programa PSPS
Cuadrado, Beatriz; Riverola, JosepTechnical Note PN-402Service and Operations ManagementEn esta nota se estudia de forma detallada el comportamiento de un programa PSPS a través de un ejemplo sencillo.Starting at €8.20