Search results
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Integrated Project Delivery at Autodesk, Inc. (A)
Edmondson, Amy C.; Rashid, FaaizaCase HBS-610016-EService and Operations ManagementTo maximize their effectiveness, color cases should be printed in color. Describes Autodesk's engagement in Integrated Project Delivery-a new model of risk management, inter-firm teamwork, and multi-objective (aesthetic, cost, and sustainability) optimization in building projects. In 2008, Autodesk, Inc. the world's largest design software company, decided to engage in Integrated Project Delivery (IPD) for the design and construction of its new A...Starting at €8.20
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Ricoh Company, Ltd.
Eccles, Robert G.; Edmondson, Amy C.; Iansiti, Marco; Kanno, AkikoCase HBS-610053-EService and Operations ManagementRicoh, the Japanese copier manufacturer, is committed to reducing its environmental impact to one-eighth of its 2000 levels by 2050. It has already introduced three stages of environmental awareness to its operations, and its recycled copier business broke even in 2006. The company developed environmental accounting methods and produces annual environmental and sustainability reports, but Ricoh is concerned that investors may not take these effor...Starting at €8.20
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Leading Change at Simmons (E)
Edmondson, Amy C.; Thyne, SusanCase HBS-610061-EService and Operations ManagementThis case updates the Leading Change at Simmons series by examining Simmons' increasing debt under the ownership of Thomas H. Lee, a private equity firm. Charlie Eitel, the former CEO, wonders what the company's, and his, legacy will be after declaring bankruptcy despite a cultural turnaround and successful operations.Starting at €5.74
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Global Knowledge Management at Danone (A) (Abridged)
Edmondson, Amy C.; Lane, DavidCase HBS-613003-EService and Operations ManagementThis case explores French consumer goods company Danone's novel approach to knowledge management. In 2007, Human Resource Chief (Executive Vice President) Franck Mougin assessed the company's knowledge-sharing tools and considers his options going forward. Through informal knowledge marketplaces and sharing networks, Danone had helped managers connect with each other and share good practices peer-to-peer, rather than relying on traditional hierar...Starting at €8.20
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Turnaround at the Veterans Health Administration (B)
Edmondson, Amy C.; Golden, Brian R.Case HBS-608062-EService and Operations ManagementSupplements the (A) case. An abstract is not available for this product.Starting at €5.74
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Agion Technologies
Fleming, Lee; Perry, Thomas DCase HBS-609070-EService and Operations ManagementStarting at €8.20
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Vertex Pharmaceuticals: R&D Portfolio Management (A)
Pisano, Gary P.; Fleming, Lee; Strick, Eli PeterCase HBS-604101-EService and Operations ManagementVertex Pharmaceuticals, Inc., a drug discovery company that recently decided to pursue a vertically integrated business model, chose to build up its clinical development and commercial capabilities and infrastructure. For the first time in its history, Vertex will select two drug candidates from its internal research portfolio of four projects to develop on its own, without the help of strategic partners. CEO Joshua Boger and President Vicki Sato...Starting at €8.20
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Wonderful Management of Disney, The
Huete, Luis María; Schofield, MarkTechnical Note PN-283-EService and Operations ManagementThis note summaries the history and management concepts and practices of Disney, one of the most successful service companies of the world. The note explores the managerial logic behind the «Pixie Dust» Magic that Disney is able to set in place and Disney's current businesses.Starting at €8.20
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Note on After-Sales Services
Huete, Luis María; Schofield, MarkTechnical Note PN-292-EService and Operations ManagementThe primary goal of this note is to provide an overview of the evolution and growing importance of after-sales service and its place in the Service Mix, as well as to suggest a more conceptual definition of service in association with the standard concepts and structures underlying the marketing of a physical or tangible good. Building on the hypothesis that every company must progressively put itself in the position of creating a coherent global...Starting at €8.20
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Patient Care Delivery Model at the Massachusetts General Hospital (Spanish Version)
Edmondson, Amy C.; Bohmer, Richard; Heaphy, Emily D.Case HBS-605S21Service and Operations ManagementExamina la implementación de un nuevo modelo de prestación de atención de los pacientes en el Hospital General de Massachusetts. Usos clínicos y datos financieros para examinar diferentes opciones para la dotación de personal de profesionales de la salud no médicos y para comprender los desafíos de la gestión del cambio a través de múltiples profesiones en el ámbito hospitalario. Recientemente ascendido a vicepresidente senior de Servicios de Ate...Starting at €8.20