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Artificial Intelligence in Business: Machines and Management
Laseter; Timothy M.; Frazer; Anne; Boatright; Benjamin; Shaloudegi; KoushyarTechnical Note DARDEN-OM-1778-EService and Operations ManagementThis technical note offers an overview of artificial intelligence (AI) and some ways in which machine learning is leveraged to build this type of intelligence. The note also explores two schools of thought around AI’s potential, discusses the possible roles for AI in business, highlights opportunities for collaboration between employees and AI, and considers one approach around responsible AI implementation. This note is taught at Darden in the s...Starting at €8.20
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Competitive-Cost Analysis: Cost-Driver Framework
Laseter, Timothy M.; Heckel, Ken; Huang, AngelaTechnical Note DARDEN-OM-1254-EService and Operations ManagementThe first in a five-part series on competitive-cost analysis, this note introduces cost drivers, presents a conceptual framework for organizing them, and explains various applications of competitive-cost analysis. It also offers a set of principles to consider when developing cost models for competitive analysis.Starting at €8.20
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Competitive-Cost Analysis: Cost-Modeling Techniques
Laseter, Timothy M.; Heckel, Ken; Huang, AngelaTechnical Note DARDEN-OM-1255-EService and Operations ManagementThe second in a five-part series on competitive-cost analysis, this note provides a general discussion of four specific tools that will further assist in analyzing cost drivers for competitive analysis. These techniques include teardown analysis, public data sources, scale curves, and utilization curves.Starting at €8.20
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Competitive-Cost Analysis: Scale and Utilization Calculations
Laseter, Timothy M.; Heckel, Ken; Huang, AngelaTechnical Note DARDEN-OM-1256-EService and Operations ManagementThis third note in a five-part series on competitive-cost analysis provides detailed guidance on calculating scale curves and utilization effects.Starting at €8.20
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Mixed, Virtual, and Augmented Reality in the Real World
Laseter; Timothy M.; Frazer; Anne; Boatright; Benjamin; Shaloudegi; KoushyarTechnical Note DARDEN-OM-1783-EService and Operations ManagementThis technical note details virtual and augmented reality and how these immersive technologies can be used in business. Specifically, this note highlights several business applications of both virtual and augmented reality—describing each technology’s advantages and disadvantages. Various companies have uncovered new and interesting applications using these technologies, ranging from assisting distribution-center workers to improving learning and...Starting at €8.20
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Cleveland Clinic
Frei, Frances X.; Edmondson, Amy C.; Sherman, Eliot; Harris-Van Keuren, ChristineCase HBS-607143-EService and Operations ManagementCleveland Clinic is consistently ranked among the nation's most eminent hospitals, and for decades has been a leader in pioneering cardiac care. Explores the methods, processes, and personnel that the hospital has cultivated over the years in order to develop its track record of excellence. In light of this, three expansion opportunities are explored and the operational fit of each is investigated.Starting at €8.20
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Yum! Brands, Inc: A Corporate Do-Over (Spanish Version)
Frei, Frances X.; Edmondson, Amy C.; Weber, James; Sherman, EliotCase HBS-607S25Service and Operations ManagementSe utiliza en el segundo módulo de Harvard Business School curso sobre Gestión de Servicio de Operaciones, que aborda el diseño de modelos de servicios sostenibles (606-031). Describe el cambio con éxito de la compañía de restaurantes Yum! Marcas después de su escisión de PepsiCo y explica cómo planeó el liderazgo de la compañía y ejecutado en prácticamente todas las dimensiones de la experiencia de los empleados. Los principales centros dilema e...Starting at €8.20
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Cleveland Clinic (Spanish version)
Frei, Frances X.; Edmondson, Amy C.; Sherman, Eliot; Harris-Van Keuren, ChristineCase HBS-611S02Service and Operations ManagementCleveland Clinic está considerado entre la mayoría de los hospitales eminentes de la nación, y durante décadas ha sido un líder en pionero en la atención cardiaca. Explora los métodos, procesos y personal que el hospital ha cultivado a lo largo de los años con el fin de desarrollar su trayectoria de excelencia. A la luz de esto, tres oportunidades de expansión se exploran y se investiga la forma de funcionamiento de cada uno.Starting at €8.20
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Cloud Computing
Laseter; Timothy M.; Coughenour; Alyssa; Webb; Jane; Boatright; Benjamin; Shaloudegi; KoushyarTechnical Note DARDEN-OM-1784-EService and Operations ManagementThis technical note provides a general overview of cloud computing and how businesses are using it to achieve their digital goals. Specifically, this note outlines the different service models that cloud computing supports, including Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service. The note also details some of the advantages and disadvantages of cloud computing, and it reviews the cloud computing industry and some o...Starting at €8.20