Search results
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Managing Employee Retention (Spanish version)
Frei, Frances X.; Campbell, DennisCase HBS-607S04Service and Operations ManagementUsed as part of the third module of a course on Managing Service Operations, which addresses how managers can inform their decisions with customer data (606-097). Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data.Starting at €8.20
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The Jaguar Project (Spanish version)
Gino, Francesca; Pisano, Gary P.Case HBS-610S17Service and Operations ManagementTeradyne, a leading manufacturer of semiconductor test equipment, embarked on a multiyear effort to improve its product development capabilities and to implement more formalized project management approaches. Examines the development of a new-generation tester that involved significant hardware and software design. For this, the company decided to implement new approaches to project management and project teams. Invites discussion of the effectiv...Starting at €8.20
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Store24 (B): Service Quality and Employee Skills (Spanish Version)
Frei, Frances X.; Campbell, DennisCase HBS-614S06Service and Operations ManagementComplementa el caso (A).Starting at €5.74
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Why You Need to Align Your Business With the Biosphere's Rules
Unruh, Gregory C.Book Chapter HBS-5934BC-EService and Operations ManagementDon't use too many fossil fuels. Don't waste paper. For years, companies have been hearing what not to do when it comes to making their business practices more sustainable. But what can you do to make your company both ecologically responsible and financially profitable? Turn to the oldest model of efficient profit-making in existence: the Earth. The same principles that allow nature to continuously produce value are the same ones that will help ...Starting at €8.20
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Power Autonomy: Using the Biosphere's Rules to Renew Your Company With Renewable Energy
Unruh, Gregory C.Book Chapter HBS-5938BC-EService and Operations ManagementExcessive global dependence on fossil fuels is a zero-sum competition that can cost your business dearly. While scientists may disagree about the impact of current levels of climate-changing greenhouse gases, they are essentially unanimous that the forecasted increases will be environmentally ruinous-and potentially ruinous for your company's productivity and reputation. Just as plants carry their energy technology within their structure, your co...Starting at €8.20
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Building the Ecosystem: A Lesson from the Biosphere-Your Business's Green Growth Can Cause Creative Destruction in Your Industry
Unruh, Gregory C.Book Chapter HBS-5946BC-EService and Operations ManagementThe process of release and restructuring-of creative destruction-is what keeps the biosphere productive and allows it to fill even the most extreme environments. As you steer your business toward green growth, you may be undertaking innovations that can foster similar destruction in your industry. You don't have to wait for conditions to change, however, because business doesn't respond only to the external environment. This chapter outlines how ...Starting at €8.20
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Shangri-La Hotels, Teaching Note
Campbell, DennisTeaching Note HBS-112090-EService and Operations ManagementTeaching Note for 108-006.Starting at €0.00
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Pal's Sudden Service-Scaling an Organizational Model to Drive Growth
Pisano, Gary P.; Gino, Francesca; Staats, Bradley R.Case HBS-916052-EService and Operations ManagementPal's Sudden Service has developed a unique operating model and organizational culture in the quick service restaurant business. With a deep emphasis on process control and improvement, zero defects, extensive training, and a high level of employee engagement, Pal's has been able to achieve excellent operating and financial performance. The case examines the challenges it potentially faces as it contemplates growing the chain significantly from t...Starting at €8.20
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BigEast Bank: Credit Card Approval (Spanish Version)
Frei, Frances X.; Campbell, DennisCase HBS-610S07Service and Operations ManagementBigeast está considerando adoptar una visión centrada en relación a su proceso de aprobación de tarjetas de crédito. Esto cambiaría la práctica actual del banco de análisis de aplicaciones basadas en los méritos de un solo producto a una donde la relación existente entre el cliente está considerado en el proceso de aprobación.Starting at €8.20
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GuestFirst Hotel (A): Customer Loyalty (Spanish Version)
Frei, Frances X.; Campbell, DennisCase HBS-617S19Service and Operations ManagementSe usa como parte del tercer módulo de un curso de Operaciones de Servicio de gestión, que se ocupa de cómo los administradores pueden informar a sus decisiones con los datos del cliente (606-097). Proporciona un contexto hotel en el que explorar la relación entre la lealtad del cliente y rendimiento financiero, utilizando cuatro años de datos del hotel. Desafía a los estudiantes a encontrar la medida de la relación entre la lealtad y el rendimie...Starting at €8.20