Search results
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Digital Equipment Corp.: The Endpoint Model (A) (Spanish Version)
Garvin, David A.; Simpson, JanetCase HBS-605S11Service and Operations ManagementDescribe una estrategia de fabricación integral diseñado para reducir sustancialmente el tiempo de ciclo de órdenes (es decir, el tiempo entre la colocación de un pedido por un cliente y su entrega al cliente). Para poner en marcha la estrategia digital ha adoptado la fabricación de planificación de recursos (MRP II). El caso permite a los estudiantes para evaluar los pros y los contras de la estrategia que requiere una rápida información fluye y...Starting at €8.20
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From Concept to Production (A) (Spanish version)
Garvin, David A.; Field, Lee C.; Simpson, JanetCase HBS-606S20Service and Operations ManagementDescribes the evolution of the Boeing 767 from the conception of the project to the start of manufacturing. Shows how the company manages an enormously complex and risky project and introduces students to a variety of estimating and management tools. The decision issue involves the shift from three-person to two-person cockpits and whether rework should be done in-line (without removing planes from the flow of production) or off-line (after initi...Starting at €8.20
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Managing Employee Retention (Spanish version)
Frei, Frances X.; Campbell, DennisCase HBS-607S04Service and Operations ManagementUsed as part of the third module of a course on Managing Service Operations, which addresses how managers can inform their decisions with customer data (606-097). Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data.Starting at €8.20
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The Jaguar Project (Spanish version)
Gino, Francesca; Pisano, Gary P.Case HBS-610S17Service and Operations ManagementTeradyne, a leading manufacturer of semiconductor test equipment, embarked on a multiyear effort to improve its product development capabilities and to implement more formalized project management approaches. Examines the development of a new-generation tester that involved significant hardware and software design. For this, the company decided to implement new approaches to project management and project teams. Invites discussion of the effectiv...Starting at €8.20
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Store24 (B): Service Quality and Employee Skills (Spanish Version)
Frei, Frances X.; Campbell, DennisCase HBS-614S06Service and Operations ManagementComplementa el caso (A).Starting at €5.74
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Shangri-La Hotels, Teaching Note
Campbell, DennisTeaching Note HBS-112090-EService and Operations ManagementTeaching Note for 108-006.Starting at €0.00
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Pal's Sudden Service-Scaling an Organizational Model to Drive Growth
Pisano, Gary P.; Gino, Francesca; Staats, Bradley R.Case HBS-916052-EService and Operations ManagementPal's Sudden Service has developed a unique operating model and organizational culture in the quick service restaurant business. With a deep emphasis on process control and improvement, zero defects, extensive training, and a high level of employee engagement, Pal's has been able to achieve excellent operating and financial performance. The case examines the challenges it potentially faces as it contemplates growing the chain significantly from t...Starting at €8.20
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Digital Equipment Corp.: The Endpoint Model (B1) (Spanish Version)
Garvin, David A.; Simpson, JanetCase HBS-605S12Service and Operations ManagementDebe seguir Digital Equipment Corp .: El punto final Modelo (A). El gerente de la planta ha sido promovida y los estudiantes deben decidir qué tipo de persona - de fondo, la formación, estilo personal, etc .-- que les gustaría reemplazarlo.Starting at €8.20
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BigEast Bank: Credit Card Approval (Spanish Version)
Frei, Frances X.; Campbell, DennisCase HBS-610S07Service and Operations ManagementBigeast está considerando adoptar una visión centrada en relación a su proceso de aprobación de tarjetas de crédito. Esto cambiaría la práctica actual del banco de análisis de aplicaciones basadas en los méritos de un solo producto a una donde la relación existente entre el cliente está considerado en el proceso de aprobación.Starting at €8.20
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GuestFirst Hotel (A): Customer Loyalty (Spanish Version)
Frei, Frances X.; Campbell, DennisCase HBS-617S19Service and Operations ManagementSe usa como parte del tercer módulo de un curso de Operaciones de Servicio de gestión, que se ocupa de cómo los administradores pueden informar a sus decisiones con los datos del cliente (606-097). Proporciona un contexto hotel en el que explorar la relación entre la lealtad del cliente y rendimiento financiero, utilizando cuatro años de datos del hotel. Desafía a los estudiantes a encontrar la medida de la relación entre la lealtad y el rendimie...Starting at €8.20