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Agero: Enhancing Capabilities for Customers
Simons, Robert L.; Kindred, NatalieCase HBS-113001-EService and Operations ManagementThis case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group frStarting at €8.20
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Agero: Enhancing Capabilities for Customers, Teaching Note
Simons, Robert L.; Kindred, NatalieTeaching Note HBS-114093-EService and Operations ManagementTeaching Note for 113001Starting at €0.00
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Porcini's Pronto: "Great Italian cuisine without the wait!"
Heskett, James L.; Luecke, RichardCase HBS-4277-EService and Operations ManagementPorcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known for providing excellent service, Porcini's serves high-quality Italian cuisine made from fresh ingredients. Looking for expansion opportunities, management considers launching a new chain of lower-cost, limited-menu restaurants called Porcini Pronto. The new outlets will be located along busy inter...Starting at €8.20
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Porcini's Pronto: "Great Italian cuisine without the wait!", Teaching Note
Luecke, Richard; Heskett, James L.Teaching Note HBS-4278-EService and Operations ManagementTeaching Note to 4277.Starting at €0.00