Search results
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El almacén de Mayoral (A y B) - Teaching Note
Martinez, MarisaTeaching Note IIST-PINT-150Service and Operations ManagementTeaching note de los casos PI-150 y PI-151Starting at €0.00
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Google 2017
Valor Sabatier, JosepCase SI-197Information Technologies, Innovation and Change, Service and Operations ManagementAquella mañana de enero de 2017, John Cadinal, socio sénior de Maccarron, estaba preocupado. Uno de los clientes más importantes que gestionaba personalmente le pidió que comprara un millón de dólares en acciones de Google, lo que representaba una gran parte de sus ahorros familiares. John pensó que le debía a su amigo de toda la vida, y también a sí mismo, un análisis más profundo de Google antes de permitir que invirtiera la mayor parte de sus ...Starting at €8.20
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La farmacia del centro hospitalario de Tuixén
Ribera, Jaume; Valor Sabatier, JosepCase P-580Service and Operations ManagementEl caso describe la problemática con que se enfrenta un hospital que tiene sus instalaciones distribuidas en tres pabellones. En particular, el consejo de dirección se plantea la posibilidad de tener tres oficinas de farmacia en lugar de una sola farmacia centralizada. El caso hace énfasis en consideraciones económicas de coste de inventario y de calidad del servicio.Starting at €8.20
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ClearEyes Cataracts Clinic (Spanish version)
Shapiro, Roy D.; Morrison, Paul E.Case HBS-916S10Service and Operations Managementkeeping her physical facility as it is and extending office hours, or renting additional space within her current building. The first appears to be less disruptive to operations but risks alienating her workforce. The second is more disruptive to current operations during construction and will require more capital investment. This case is designed to be taught in a single class session with students who have practiced process analysis.Starting at €8.20
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Bayonne Packaging, Inc. (Spanish version)
Shapiro, Roy D.; Morrison, Paul E.Case HBS-417S03Service and Operations ManagementA printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages, and gift food and candy. The company specializes in creating innovative packaging solutions for its customers and providing full service from design through final delivery. Even though revenue has tripled, performance has been declining and the firm posted its first loss in over 10 years. The new V...Starting at €8.20
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Learning the Machine: Anovo Ibérica Introduces AI in Operations (Portuguese Version, Brazil)
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-207-PBInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2018, Anovo, a service provider for technology products, began studying the possibility of introducing AI to improve the efficiency of its operations. In 2020, it was already piloting its first implementation - a new automated diagnostics process that employed machine learning (ML) to optimize the company's smartphone repair business. So far, the results of the pilot had been encouraging: aftersales service was a low-margin business, which mad...Starting at €8.20
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Learning the Machine: Anovo Ibérica Introduces AI in Operations
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-207-EInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2018, Anovo, a service provider for technology products, began studying the possibility of introducing AI to improve the efficiency of its operations. In 2020, it was already piloting its first implementation - a new automated diagnostics process that employed machine learning (ML) to optimize the company's smartphone repair business. So far, the results of the pilot had been encouraging: aftersales service was a low-margin business, which mad...Starting at €8.20
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Bayonne Packaging, Inc.
Shapiro, Roy D.; Morrison, Paul E.Case HBS-4420-EService and Operations ManagementA printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages, and gift food and candy. The company specializes in creating innovative packaging solutions for its customers and providing full service from design through final delivery. Even though revenue has tripled, performance has been declining and the firm posted its first loss in over 10 years. The new V...Starting at €8.20
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El almacén de Mayoral (B): la optimización
Martinez, MarisaCase IIST-PI-151Service and Operations ManagementPara Mayoral, líder en el diseño, producción y distribución para canal multimarca de moda infantil, las fechas de entrega de las colecciones eran un compromiso irrenunciable con sus clientes. En 2008 Mayoral manejaba estimaciones de crecimiento en ventas de dos dígitos, impulsadas fundamentalmente por la apertura de mercados lejanos. Las ventas en países alejados, la producción deslocalizada y la nueva legislación sobre las materias aumentaba los...Starting at €5.74
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Vueling: El low cost Premium. Nota del Instructor
Llano Irusta, Miguel Angel; Martinez, MarisaTeaching Note IIST-PITN-177Service and Operations ManagementVueling era en junio de 2015, once años después de su fundación una aerolínea española de bajo coste con base en Barcelona que había conseguido tasas de crecimiento por encima del 25% durante los cinco últimos años, a pesar de la contracción de su principal mercado, el español. La estrategia para conseguirlo, la expansión internacional y la evolución desde el low cost puro, rompiendo alguno de sus “mandamientos”. Su reto era convertirse en un ope...Starting at €0.00