Search results
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Improving the Patient Experience (Spanish version)
Raman, Ananth; Tucker, AnitaCase HBS-615S02Service and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20
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Cincinnati Children's Hospital Medical Center, Teaching Note
Tucker, AnitaTeaching Note HBS-610106-EService and Operations ManagementTeaching Note for 609109.Starting at €0.00
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Cleveland Clinic: Improving the Patient Experience
Raman, Ananth; Tucker, AnitaCase HBS-612031-EService and Operations ManagementHealthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the Cleveland Clinic's attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care.Starting at €8.20
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Patient Flow at Brigham and Women's Hospital (A)
Tucker, Anita; Berry, Jillian A.Case HBS-608171-EService and Operations ManagementBrigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's Hospital, encountered workarounds by two physicians attempting to transfer their patients to the SICU because the other ICUs were full. Reflecting on the wasted effort and confusion caused...Starting at €8.20
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Facelift at Olay (A) & (B), Teaching Note
Lal, Rajiv; Gupta, Sunil; Hull, OliviaTeaching Note HBS-521040-EService and Operations ManagementTeaching note to to 521011, 521002, and 521701.Starting at €0.00
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Cincinnati Children's Hospital Medical Center
Edmondson, Amy C.; Tucker, AnitaCase HBS-609109-EService and Operations ManagementThe case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common methodology for making improvement and spreading these ideas in their work units. This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack...Starting at €8.20
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Dignity Health: Prevention of Retained Sponges
Tucker, Anita; Kim, Lydia YpsseCase HBS-613092-EService and Operations ManagementStarting at €8.20
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Fasten: Challenging Uber and Lyft with a New Business Model
Zhu, Feng; Acocella, AngelaCase HBS-616062-EService and Operations ManagementFasten, a new ridesharing start-up in Boston, entered the scene in September 2015 hoping its unique vision of transparency for both driver and passenger and strategy to keep riders' fares low and charge drivers a flat $0.99 fee per ride as opposed to the 20-30% commission charged by its competition, would help differentiate it and gain the necessary traction in an ostensibly concentrated market between Uber and Lyft. Despite both Uber's and Lyft'...Starting at €8.20
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X Fire Paintball & Airsoft: is Amazon a Friend or Foe? (A)
Zhu, Feng; Acocella, AngelaCase HBS-617046-EService and Operations ManagementThree years after launching his brick-and-mortar store, X Fire Paintball and Airsoft, Steve Herbert Sr. and his sons began selling products on Amazon.com's third-party Marketplace and online sales expanded rapidly. Over time, X Fire noticed that products of which it had once been the only seller were now being sold by Amazon straight from X Fire's suppliers, effectively cutting X Fire out. Amazon was also ignoring the minimum advertised price (MA...Starting at €8.20
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Patient Flow at Brigham and Women's Hospital (A) and (B), Teaching Note
Tucker, AnitaTeaching Note HBS-610107-EService and Operations ManagementTeaching Note for 608171 and 608172.Starting at €0.00