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Service With a Very Big Smile (Spanish version)
Collection: HBSP (USA)Ref.: HBS-F0705CPublished: May 1, 2007Format: pdfPages: 2Language: Spanish - Article
How Machines Learn (And You Win)
Collection: HBSP (USA)Ref.: HBS-F1511Z-EPublished: Nov 1, 2015Format: pdfPages: 3Language: English - Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-616S01Published: Oct 25, 1993Reviewed: Jul 3, 1997Format: pdfPages: 25Language: Spanish - Article
Smarter, Smaller, Safer Robots
Collection: HBSP (USA)Ref.: HBS-F1511A-EPublished: Nov 1, 2015Format: pdfPages: 5Language: English - Article
"Sorry" Is Not Enough
Collection: HBSP (USA)Ref.: HBS-F1801A-EPublished: Jan 1, 2018Format: pdfPages: 4Language: English - Article
Is Your Supply Chain Sustainable
Collection: HBSP (USA)Ref.: HBS-R1010G-EPublished: Oct 1, 2010Format: pdfPages: 3Language: English - Article
Stuff: When Less Is More
Collection: HBSP (USA)Ref.: HBS-F1503Z-EPublished: Mar 1, 2015Format: pdfPages: 3Language: English - Article
The Case Against Long-Term Incentive Plans
Collection: HBSP (USA)Ref.: HBS-F1610A-EPublished: Oct 1, 2016Reviewed: Jul 14, 2010Format: pdfPages: 3Language: English - Article
Making Process Improvements Stick
Collection: HBSP (USA)Ref.: HBS-F1806A-EPublished: Nov 1, 2018Format: pdfPages: 5Language: English - Article
A Novel Way to Boost Client Satisfaction
Collection: HBSP (USA)Ref.: HBS-F1902A-EPublished: Mar 1, 2019Format: pdfPages: 5Language: English