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Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-616S01Published: Oct 25, 1993Reviewed: Jul 3, 1997Format: pdfPages: 25Language: Spanish - Case
The Accidental Statesman: General Petraeus and the City of Mosul, Iraq, Abridged
Collection: HBSP (USA)Ref.: HBS-HKS098-EPublished: Jul 21, 2008Format: pdfPages: 46Language: English - Teaching Note
Winning Hearts and Minds: Reforming the Providence School District: Teaching Note
Collection: HBSP (USA)Ref.: HBS-HKS581-EPublished: Oct 8, 2009Format: pdfPages: 11Language: English - Teaching Note
The Accidental Statesman: General Petraeus and the City of Mosul, Iraq: Teaching Note
Collection: HBSP (USA)Ref.: HBS-HKS569-EPublished: Sep 10, 2009Format: pdfPages: 28Language: English