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- Article
Breaking the Trade-Off Between Efficiency and Service (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0611EPublished: Aug 1, 2007Format: pdfPages: 10Language: Spanish - Case
Pilgrim Bank (B): Customer Retention (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-605S19Published: Oct 16, 2001Reviewed: Apr 9, 2003Format: pdfPages: 2Language: Spanish - Case
Managing Employee Retention (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S04Published: Oct 30, 2001Reviewed: Aug 22, 2005Format: pdfPages: 5Language: Spanish - Case
Innovation at Progressive (B): Homeowners Insurance (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-608S05Published: Jun 29, 2001Reviewed: Apr 29, 2004Format: pdfPages: 10Language: Spanish - Case
Store24 (B): Service Quality and Employee Skills (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-614S06Published: Nov 28, 2011Reviewed: Jul 31, 2007Format: pdfPages: 2Language: Spanish - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: pdfPages: 15Language: English - Book Chapter
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Collection: HBSP (USA)Ref.: HBS-8930BC-EPublished: Feb 7, 2012Format: pdfPages: 33Language: English - Case
Discovering Hidden Gems: The Story of Daryl Morey, Shane Battier, and the Houston Rockets (A)
Collection: HBSP (USA)Ref.: HBS-610038-EPublished: Nov 23, 2009Reviewed: Sep 24, 2010Format: pdfPages: 19Language: English - Case
Pret A Manger
Collection: HBSP (USA)Ref.: HBS-612033-EPublished: Apr 24, 2012Format: pdfPages: 20Language: English - Teaching Note
Zappos.com 2009: Clothing, Customer Service, and Company Culture, Teaching Plan
Collection: HBSP (USA)Ref.: HBS-614021-EPublished: Aug 27, 2013Format: pdfPages: 7Language: English