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- Case
Improving the Patient Experience (Spanish version)
Collection: HBSP (USA)Ref.: HBS-615S02Published: Sep 12, 2011Reviewed: Feb 4, 2013Format: pdfPages: 25Language: Spanish - Teaching Note
Cincinnati Children's Hospital Medical Center, Teaching Note
Collection: HBSP (USA)Ref.: HBS-610106-EPublished: Jun 23, 2010Format: pdfPages: 21Language: English - Case
Cleveland Clinic: Improving the Patient Experience
Collection: HBSP (USA)Ref.: HBS-612031-EPublished: Sep 12, 2011Reviewed: Feb 4, 2013Format: pdfPages: 25Language: English - Case
Patient Flow at Brigham and Women's Hospital (A)
Collection: HBSP (USA)Ref.: HBS-608171-EPublished: Jun 13, 2008Reviewed: Oct 1, 2010Format: pdfPages: 22Language: English - Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-616S01Published: Oct 25, 1993Reviewed: Jul 3, 1997Format: pdfPages: 25Language: Spanish - Case
Cincinnati Children's Hospital Medical Center
Collection: HBSP (USA)Ref.: HBS-609109-EPublished: Jun 29, 2009Reviewed: Apr 25, 2011Format: pdfPages: 23Language: English - Case
Dignity Health: Prevention of Retained Sponges
Collection: HBSP (USA)Ref.: HBS-613092-EPublished: Apr 11, 2013Reviewed: Mar 31, 2014Format: pdfPages: 25Language: English - Teaching Note
Patient Flow at Brigham and Women's Hospital (A) and (B), Teaching Note
Collection: HBSP (USA)Ref.: HBS-610107-EPublished: Jun 22, 2010Reviewed: Sep 19, 2012Format: pdfPages: 16Language: English - Case
The Cleveland Clinic: Improving the Patient Experience (Abridged)
Collection: HBSP (USA)Ref.: HBS-611015-EPublished: Oct 7, 2010Format: pdfPages: 6Language: English - Case
Learning About Reducing Hospital Mortality at Kaiser Permanente
Collection: HBSP (USA)Ref.: HBS-612093-EPublished: Apr 30, 2012Reviewed: Feb 21, 2013Format: pdfPages: 18Language: English