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What Do Customers Really Want (Spanish version)
Collection: HBSP (USA)Ref.: HBS-F0904GPublished: Apr 1, 2009Format: pdfPages: 3Language: Spanish - Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-616S01Published: Oct 25, 1993Reviewed: Jul 3, 1997Format: pdfPages: 25Language: Spanish - Article
The B2B Elements of Value
Collection: HBSP (USA)Ref.: HBS-R1802D-EPublished: Mar 1, 2018Format: pdfPages: 11Language: English - Article
What Do Customers Really Want
Collection: HBSP (USA)Ref.: HBS-F0904G-EPublished: Apr 1, 2009Format: pdfPages: 4Language: English