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- Technical Note
La gestión de la calidad total
Collection: IESE (España)Ref.: PN-296Published: Nov 1, 1991Reviewed: Nov 1, 1991Format: pdfPages: 8Language: Spanish - Technical Note
Siete herramientas para utilizar en procesos de mejora
Collection: IESE (España)Ref.: PN-299Published: Jan 1, 1992Reviewed: Jan 1, 1992Format: pdfPages: 8Language: Spanish - Technical Note
SAS: Los servicios de los 90
Collection: IESE (España)Ref.: PN-282Published: Jan 1, 1991Reviewed: Jan 1, 1991Format: pdfPages: 18Language: Spanish - Technical Note
Introducción al "benchmarking"
Collection: IESE (España)Ref.: PN-295Published: Nov 1, 1991Reviewed: Nov 1, 1991Format: pdfPages: 6Language: Spanish - Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-616S01Published: Oct 25, 1993Reviewed: Jul 3, 1997Format: pdfPages: 25Language: Spanish