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Hospital San Juan de Dios - Nota del Instructor
Ketelhohn, Niels; Martínez Romero, Carlos Roberto; Centro de InvestigacionesTeaching Note INCAE-12417NEService and Operations ManagementNota del Instructor del caso “Hospital San Juan de Dios”.Starting at €0.00
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Process Control at Polaroid (A) (Spanish version)
Wheelwright, Steven C.; Bowen, H. Kent; Elliott, BrianCase HBS-606S22Service and Operations ManagementDescribes the initial efforts at a film production plant to shift from a traditional QC inspection mentality to a worker-based process control mentality. Students can prepare SPC charts, propose actions needed, and combine steps into an overall action plan.Starting at €8.20
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New Balance Athletic Shoe, Inc. (Abridged)
Bowen, H. Kent; Huckman, Robert S.; Knoop, Carin-Isabel; Preble, MatthewCase HBS-613006-EService and Operations ManagementConsiders whether New Balance, one of the world's five largest manufacturers of athletic footwear, should respond to Adidas' planned acquisition of Reebok-a transaction that would join the second- and third-largest companies in the industry. Highlights the unique aspects of New Balance's strategy-focusing on fit and performance by offering long-lived shoes in a wide variety of widths and eschewing celebrity endorsement of its products-and discuss...Starting at €8.20
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Sam’s Pizzeria: Managing Peak Demand
David Wood; Ali Abdel-RazekCase IVEY-9B20D002-EEntrepreneurship, Service and Operations ManagementIn October 2018, the owner of Sam’s Pizzeria (Sam’s) in Orillia, Ontario, needed to determine how he should staff his business to keep up with an increase in demand on Halloween. Halloween had often been a source of frustration, as Sam's struggled to keep up with demand on that day. Providing customers with good-quality pizza and fast delivery was critical to Sam’s success. Not wanting to repeat the mistakes of the past, the owner knew that he wo...Starting at €8.20
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Parcel Guard: Keeping Up with Demand - Teaching Note
David Wood; Ali Abdel-RazekTeaching Note IVEY-8B20D005-EService and Operations ManagementTeaching note for product 9B20D005.Starting at €0.00
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Centro de Salud Integral Zoe - Nota del Instructor
Selva Tapia, Guillermo; Ketelhohn, Niels; Martínez Romero, CarlosTeaching Note INCAE-12419NEService and Operations ManagementNota del Instructor del caso “Centro de Salud Integral Zoe”.Starting at €0.00
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Project Management Manual (Spanish version)
Bowen, H. KentCase HBS-603S11Service and Operations Management1) define and organize the project, 2) plan the project, and 3) track and manage the project. 12 processes are described in detail.Starting at €8.20
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Ophthalmic Consultants of Boston and Dr. Bradford J. Shingleton (2004)
Bowen, H. Kent; Pancotto, MarceloCase HBS-608151-EService and Operations ManagementDr. Bradford Shingleton has developed some of the highest quality eye surgery techniques in the industry. He involves his nurses and technicians in creating a surgical service that is constantly improving. The case has many details about how Dr. Shingleton works with his staff and patients, and how the provider team focuses on patient care. A key measure of productivity for the surgery center is the time required in the operating room. Shingleton...Starting at €8.20
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Centro de Salud Integral Zoe
Selva Tapia, Guillermo; Ketelhohn, Niels; Martínez Romero, Carlos Roberto; Sorto, Martha Celeste; Centro de InvestigacionesCase INCAE-12419Service and Operations ManagementLa Licda. Sorto directora ejecutiva de una clínica de especialidades sin fines de lucro, estaba preocupada por el incremento en la demanda de pacientes de oftalmología que estaba generando grandes colas, aglomeraciones dentro de las instalaciones y estrés en el personal. Varios de los pacientes llegaban a las cinco de la mañana procedentes desde el interior del país y algunos de ellos no alcanzaban uno de los 130 cupos diarios para ser atendidos....Starting at €8.20
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Hospital San Juan de Dios
Ketelhohn, Niels; Martínez Romero, Carlos Roberto; Centro de InvestigacionesCase INCAE-12417Service and Operations ManagementLa directora del Hospital San Juan de Dios (HSJD) le solicitó a un equipo de médicos -encabezados por el Dr. Sprok, jefe de la unidad cardiovascular- estudiar la mejor forma de asignar a los servicios quirúrgicos (especialidades) el tiempo de los quirófanos recientemente remodelados. El HSJD tenía una fila de 16,376 pacientes esperando por una cirugía, en algunos casos con tiempos de espera que superaban los 500 días. Además, una de las restricci...Starting at €8.20