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modum.io: Funding a Blockchain-Based Start-Up's Supply Chain Solution, Teaching Note
Huang, Laura; Roeck, Dominik; Murray, Alex; Hofmann, ErikTeaching Note HBS-420007-EService and Operations ManagementTeaching note for case 420006.Starting at €0.00
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modum.io (B): Bidding Farewell to Crypto
Huang, Laura; Enthoven, Maximilian; Murray, Alex; Hofmann, ErikCase HBS-421068-EService and Operations ManagementStarting at €5.74
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modum.io (B): Bidding Farewell to Crypto, Teaching Note
Huang, Laura; Enthoven, Maximilian; Murray, Alex; Hofmann, ErikTeaching Note HBS-421069-EService and Operations ManagementTeaching note for case 421068.Starting at €0.00
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Introducción al establecimiento de indicadores de funcionamiento del servicio en el sector cultural
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483Service and Operations ManagementResumen: Esta nota técnica pretende introducir los indicadores de desempeño del servicio y su aplicabilidad en el sector cultural, especialmente en el ámbito de las artes escénicas y visuales. Para ello, analizamos en primer lugar los problemas inherentes al diseño de indicadores de desempeño para las industrias de servicios y culturales. A continuación, presentamos ideas para el diseño de indicadores generales dirigidos a las instituciones de se...Starting at €8.20
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Applying the Service Activity Sequence in the World of Culture
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-486-EService and Operations ManagementThis note provides examples on numerous cultural institutions that are struggling with new service approaches but lack a consistent view on the effect of these activities in their whole service delivery process. The world of culture is facing a drastic change and most of its institutions have the urgent need to change and to develop innovative approaches to maintain their perdurability. The note presents the Service Activity Sequence , SAS , as ...Starting at €8.20
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An Introduction to Setting up Service Performance Indicators in the Cultural Sector
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483-EService and Operations ManagementThis technical note intends to provide an introduction to service performance indicators and their applicability to the cultural sector, especially the performing and visual arts. We start by analyzing the problems inherent to design of performance indicators both in services and in the cultural world. We then proceed to present ideas for the design of general indicators for services and cultural institutions. Finally, we introduce concepts to s...Starting at €8.20
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modum.io: Funding a Blockchain-Based Start-Up's Supply Chain Solution
Huang, Laura; Roeck, Dominik; Murray, Alex; Hofmann, ErikCase HBS-420006-EService and Operations ManagementStarting at €8.20
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How Do You Grow a Premium Brand? (HBR Case Study and Commentary)
Maruca, Regina Fazio; Campbell, William; Dolan, Robert J.; Hersh, Anita K.; Farquhar, Peter H.; Aaker, David A.; Shelman, MaryArticle HBS-95205-EService and Operations ManagementGordon Johnston has taken his elite health-club concept from the germ of an idea to the pinnacle of success. But the most difficult decision in managing his company lies ahead. Gordon must figure out how to lead Transition fitness clubs into the next phase. In each of the 15 years since Transition's flagship club opened in New York City, its sales have doubled. The company boasts fitness trainers handpicked by Olympic medalists, health-conscious ...Starting at €8.20