Search results
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Hongxuan Agriculture: Innovations in the Value Chain
Yingying Wang; Shuting Li; Ning Su; Xiangfeng ChenCase IVEY-9B19D009-EService and Operations ManagementIn June 2018, the president of Hongxuan Agriculture Group (Hongxuan), which operated in the Chinese egg industry, was aware that an ongoing trade dispute between China and the United States might affect both his industry and future financing for his compaStarting at €8.20
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ClearEyes Cataracts Clinic (Spanish version)
Shapiro, Roy D.; Morrison, Paul E.Case HBS-916S10Service and Operations Managementkeeping her physical facility as it is and extending office hours, or renting additional space within her current building. The first appears to be less disruptive to operations but risks alienating her workforce. The second is more disruptive to current operations during construction and will require more capital investment. This case is designed to be taught in a single class session with students who have practiced process analysis.Starting at €8.20
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Bayonne Packaging, Inc. (Spanish version)
Shapiro, Roy D.; Morrison, Paul E.Case HBS-417S03Service and Operations ManagementA printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages, and gift food and candy. The company specializes in creating innovative packaging solutions for its customers and providing full service from design through final delivery. Even though revenue has tripled, performance has been declining and the firm posted its first loss in over 10 years. The new V...Starting at €8.20
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Bayonne Packaging, Inc.
Shapiro, Roy D.; Morrison, Paul E.Case HBS-4420-EService and Operations ManagementA printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages, and gift food and candy. The company specializes in creating innovative packaging solutions for its customers and providing full service from design through final delivery. Even though revenue has tripled, performance has been declining and the firm posted its first loss in over 10 years. The new V...Starting at €8.20
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Bayonne Packaging, Inc., Teaching Note
Shapiro, Roy D.; Morrison, Paul E.Teaching Note HBS-4422-EService and Operations ManagementTeaching Note for Product Number 4420.Starting at €0.00
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Delwarca Software Remote Support Unit, Teaching Note
Shapiro, Roy D.; Morrison, Paul E.Teaching Note HBS-913542-EService and Operations ManagementTeaching Note for Product #913541Starting at €0.00
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ClearEyes Cataracts Clinic, Teaching Note
Shapiro, Roy D.; Morrison, Paul E.Teaching Note HBS-916504-EService and Operations ManagementTeaching note for case 916503.Starting at €0.00
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Hongxuan Agriculture: Innovations in the Value Chain - Teaching Note
Yingying Wang; Shuting Li; Ning Su; Xiangfeng ChenTeaching Note IVEY-8B19D009-EService and Operations ManagementTeaching note for product 9B19D009.Starting at €0.00
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Comfort Class Transport: Does Customer Service Need an Overhaul, Teaching Note
Roberts, Michael J.; Morrison, Paul E.Teaching Note HBS-4377-EService and Operations ManagementTeaching Note for Product #4377.Starting at €0.00
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Comfort Class Transport: Does Customer Service Need an Overhaul
Roberts, Michael J.; Morrison, Paul E.Case HBS-4374-EService and Operations ManagementThe general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with prospective customers, scheduling pickups, providing pricing, confirming appointments, and handling billing inquiries. Customers have complained about extended wait times to speak with someo...Starting at €8.20