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Deaconess-Glover Hospital (B) (Spanish version)
Spear, Steven J.; Kenagy, JohnCase HBS-607S17Service and Operations ManagementComplementa el caso (A).Starting at €5.74
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Artificial Intelligence in Business: Machines and Management
Laseter; Timothy M.; Frazer; Anne; Boatright; Benjamin; Shaloudegi; KoushyarTechnical Note DARDEN-OM-1778-EService and Operations ManagementThis technical note offers an overview of artificial intelligence (AI) and some ways in which machine learning is leveraged to build this type of intelligence. The note also explores two schools of thought around AI’s potential, discusses the possible roles for AI in business, highlights opportunities for collaboration between employees and AI, and considers one approach around responsible AI implementation. This note is taught at Darden in the s...Starting at €8.20
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Mixed, Virtual, and Augmented Reality in the Real World
Laseter; Timothy M.; Frazer; Anne; Boatright; Benjamin; Shaloudegi; KoushyarTechnical Note DARDEN-OM-1783-EService and Operations ManagementThis technical note details virtual and augmented reality and how these immersive technologies can be used in business. Specifically, this note highlights several business applications of both virtual and augmented reality—describing each technology’s advantages and disadvantages. Various companies have uncovered new and interesting applications using these technologies, ranging from assisting distribution-center workers to improving learning and...Starting at €8.20
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Process Improvement Template (Spanish Version)
Spear, Steven J.Case HBS-607S21Service and Operations ManagementLos gerentes a menudo se enfrentan con el reto de mejorar los procesos de negocio críticos para que sus esfuerzos no son meramente ad hoc. Esta nota se proporciona una plantilla en la que los esfuerzos de mejora se convierten de esfuerzos no estructurados a buena fe, los experimentos con pruebas de hipótesis que conducen no sólo a la mejora de procesos, sino a la creación de una comprensión más amplia y más profunda de cómo funciona el proceso. E...Starting at €8.20
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Preventing Another Madoff: Reengineering the SEC's Investigation Process
Fagan, MarkCase HBS-KS1138-EService and Operations ManagementBernard Madoff perpetrated a $60 billion fraud that lasted for more than a decade. The fallout ruined the lives of many of his investors and significantly damaged the reputation of the Securities and Exchange Commission (SEC). How did the federal agency entrusted to protect investors fail to discover the Ponzi scheme? The question is more salient because a financial expert alerted the SEC to the likely fraud and was ignored, not just once, but ma...Starting at €8.20
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Improving the Flow of People: The Victoria Station Redesign
Fagan, Mark; Stuart, GuyCase HBS-KS1244-EService and Operations ManagementTransport for London is in charge of an extensive network of Underground (metro) stations, some of which are more congested than others. This case looks at capacity planning, with the heavy-traffic Victoria Station as its primary focus. The case provides an overview of the main activities an Underground rider must carry out to either enter the station and eventually board the train, or else alight from the train and exit the station. The case pro...Starting at €8.20
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Deaconess-Glover Hospital (A) (Spanish version)
Spear, Steven J.; Kenagy, JohnCase HBS-607S18Service and Operations ManagementNarra los esfuerzos iniciales para enseñar una organización de salud para administrar en sí de acuerdo con los principios del Sistema de Producción Toyota (TPS). Describe la decisión y dilemas que surgieron a partir del experimento aplicación. Se basa en una investigación anterior Bowen y de Spear en localizaciones industriales. Encontraron que el TPS es un enfoque integrado para el diseño, haciendo, y mejorar el trabajo de las personas individua...Starting at €8.20
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Cloud Computing
Laseter; Timothy M.; Coughenour; Alyssa; Webb; Jane; Boatright; Benjamin; Shaloudegi; KoushyarTechnical Note DARDEN-OM-1784-EService and Operations ManagementThis technical note provides a general overview of cloud computing and how businesses are using it to achieve their digital goals. Specifically, this note outlines the different service models that cloud computing supports, including Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service. The note also details some of the advantages and disadvantages of cloud computing, and it reviews the cloud computing industry and some o...Starting at €8.20
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Out Foxing the Flu
Fagan, Mark; Perez, DanteCase HBS-KS1143-EService and Operations ManagementEfficiently and effectively providing flu shots on a college campus is the challenge that faces the school's director of health services. After a failed flu shot program the year prior and the resulting epidemic, the director must ensure students, faculty and staff receive the shot this year. Benchmarking reveals that a single day flu shot marathon has been successful on other campuses but lines must be managed to limit waiting time. The reader i...Starting at €8.20
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Queuing Theory to the Rescue: Managing Security Screening Lines at Logan Airport
Fagan, Mark; Perez, DanteCase HBS-KS1152-EService and Operations ManagementLines at airports, at the ticket counter, security screening or at the gate, make air travel a stressful experience. Queues are especially problematic during peak travel periods when space and processing capacity are constrained. These are the concerns on the mind of an Assistant Federal Security Director as she plans for the expansion of flights at one of Boston Logan Airport's terminals. Space limitations restrict the number of screening lanes....Starting at €8.20