Search results
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Deaconess-Glover Hospital (B) (Spanish version)
Spear, Steven J.; Kenagy, JohnCase HBS-607S17Service and Operations ManagementComplementa el caso (A).Starting at €5.74
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Lean Knowledge Work
Staats, Bradley R.; Upton, David M.Article HBS-R1110G-EService and Operations ManagementMany manufacturing companies and some service firms have reaped considerable benefits by applying variations of the Toyota Production System, a method for making operations "lean" through relentless efforts to increase quality and efficiency and eliminate waste. But conventional wisdom holds that lean principles don't lend themselves to knowledge work, which involves judgment and expertise, not the sorts of repetitive, easily specified tasks foun...Starting at €8.20
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Process Improvement Template (Spanish Version)
Spear, Steven J.Case HBS-607S21Service and Operations ManagementLos gerentes a menudo se enfrentan con el reto de mejorar los procesos de negocio críticos para que sus esfuerzos no son meramente ad hoc. Esta nota se proporciona una plantilla en la que los esfuerzos de mejora se convierten de esfuerzos no estructurados a buena fe, los experimentos con pruebas de hipótesis que conducen no sólo a la mejora de procesos, sino a la creación de una comprensión más amplia y más profunda de cómo funciona el proceso. E...Starting at €8.20
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Samasource: Give Work, Not Aid (Spanish Version)
Gino, Francesca; Staats, Bradley R.Case HBS-914S11Service and Operations ManagementPara maximizar su eficacia, los casos de color deben imprimirse en color. Samasource trató de utilizar el trabajo, no la ayuda, para el desarrollo económico. Los contratos asegurados de la compañía para los servicios digitales de grandes empresas en los Estados Unidos y Europa, se dividieron el trabajo en pequeños trozos (llamados microtrabajo) y luego se envían a centros de entrega en el desarrollo de las regiones del mundo para la terminación a...Starting at €8.20
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Pal's Sudden Service-Scaling an Organizational Model to Drive Growth
Pisano, Gary P.; Gino, Francesca; Staats, Bradley R.Case HBS-916052-EService and Operations ManagementPal's Sudden Service has developed a unique operating model and organizational culture in the quick service restaurant business. With a deep emphasis on process control and improvement, zero defects, extensive training, and a high level of employee engagement, Pal's has been able to achieve excellent operating and financial performance. The case examines the challenges it potentially faces as it contemplates growing the chain significantly from t...Starting at €8.20
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Samasource: Give Work, Not Aid, Teaching Note
Gino, Francesca; Staats, Bradley R.Teaching Note HBS-912012-EService and Operations ManagementTeaching Note for 912-011.Starting at €0.00
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Merger Integration at Bank of America: The TrustWeb Project
Pisano, Gary P.; Staats, Bradley R.Case HBS-610054-EService and Operations ManagementThis case explores project management in a large organization through the eyes of a young project manager, Mike Morris. Morris is tasked with leading a project within the overall merger integration effort at Bank of America. Morris encounters difficulties with managing stakeholders, setting requirements, and reporting progress.Starting at €8.20
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Deaconess-Glover Hospital (A) (Spanish version)
Spear, Steven J.; Kenagy, JohnCase HBS-607S18Service and Operations ManagementNarra los esfuerzos iniciales para enseñar una organización de salud para administrar en sí de acuerdo con los principios del Sistema de Producción Toyota (TPS). Describe la decisión y dilemas que surgieron a partir del experimento aplicación. Se basa en una investigación anterior Bowen y de Spear en localizaciones industriales. Encontraron que el TPS es un enfoque integrado para el diseño, haciendo, y mejorar el trabajo de las personas individua...Starting at €8.20
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Samasource: Give Work, Not Aid
Gino, Francesca; Staats, Bradley R.Case HBS-912011-EService and Operations ManagementTo maximize their effectiveness, color cases should be printed in color. Samasource sought to use work, not aid, for economic development. The company secured contracts for digital services from large companies in the United States and Europe, divided the work up into small pieces (called microwork) and then sent it to delivery centers in developing regions of the world for completion through a web-based interface. Different from traditional busi...Starting at €8.20