Search results
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Mini Iron & Alloys Private Limited: Springing into a New Future
Rajiv Misra; Arohini Narain; Shloka JaiswalCase IVEY-9B20D020-EEntrepreneurship, Service and Operations Management, StrategyThe case details the challenges of running a small manufacturing enterprise in India. The current operations at Mini Iron & Alloys Private Limited (MIA), which produced springs for rail wagons, were stable, and business had grown. However, the demand forStarting at €8.20
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Chariot Comics: Faster Release
Rajiv Misra; Aniruddho ChakrabortyCase IVEY-9B13DS007Service and Operations Management, StrategyChariot Comics, a comic-book production house, is refining its processes for the production of comics. Currently, launching a comic requires 52 to 54 days, which the company wants to reduce to 45 days. Working toward this objective requires analysis of the current process and a review of the various alternatives to achieving the desired time reduction.Starting at €8.20
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Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company
Shylu John; Bhavin J. ShahCase IVEY-W25821-EInformation Technologies, Service and Operations ManagementIn August 2017, Concentrix Corporation (CNX) partnered with Photon Life Insurance Company (PLI), a leading insurance provider in India, to support PLI's customer management service. On February 1, 2018, Mohit Khanna, global operations manager at CNX, undertook a promising task to improve PLI’S customer persistency at minimal operational cost. If all policyholders with an approaching due date were to be called, then the number of service agents re...Starting at €8.20
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Meagal Stelplast: Steering a New Path
Rajiv Misra; Achin KishoreCase IVEY-9B13D013-EService and Operations ManagementA family-owned business that manufactures automobile horns for the replacement market in Delhi, India is considering options to improve current operations and expand the business. The company is faced with numerous challenges: erratic demand, lack of brand, high warranty returns, lack of information, availability of skilled manpower and implementing modern methods of manufacturing. The company is also considering expanding beyond Delhi and manufa...Starting at €8.20
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Mini Iron & Alloys Private Limited: Springing into a New Future - Teaching Note
Rajiv Misra; Arohini Narain; Shloka JaiswalTeaching Note IVEY-8B20D020-EService and Operations ManagementTeaching note for product 9B20D020.Starting at €0.00
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Concentrix Corporation: Analytics to Audit Claims in Customer Management Services - Teaching Note
Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. ShahTeaching Note IVEY-8B21D012-EInformation Technologies, Service and Operations ManagementTeaching note for product 9B21D012.Starting at €0.00
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Concentrix Corporation: Analytics to Audit Claims in Customer Management Services
Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. ShahCase IVEY-9B21D012-EInformation Technologies, Service and Operations ManagementConcentrix Corporation (CNX), a technology enabled global business services organization, supported a transport solutions company with its customer management services. In June 2019, CNX’s global customer services operation manager carried out an assessment and found irregularities in the credit claim process for CNX’s client. The manager needed to reduce the number of irregularities so that CNX’s agents did not create a negative experience for t...Starting at €8.20
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Supply Chain Management at World Co. Ltd. (Spanish Version)
Raman, Ananth; McClelland, Anna; Fisher, Marshall L.Case HBS-603S07Service and Operations ManagementDescribe una cadena de suministro con (es decir, dos semanas) tiempos de respuesta muy rápidos y permite a los estudiantes explorar cómo tal se consiguen tiempos de respuesta cortos. Permite a los estudiantes explorar qué otras cadenas de suministro, con mucho los tiempos de respuesta más largos, podrían no ser capaces de replicar esta actuación.Starting at €8.20
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Sarda Farms: From Cows to Consumers
Rajiv MisraCase IVEY-9B16D020-EEntrepreneurship, Service and Operations Management, StrategyIn 2016, the owner of Sarda Farms, a dairy farm in western India, was preparing for a meeting with the company’s senior management. Since the dairy’s launch in 2011, its production processes had stabilized; however, the daily demand for its milk was projected to increase substantially in six months, from 15,000 litres to 25,000 litres. Because the farm was already operating at near capacity, the output and efficiencies of all processes were under...Starting at €8.20
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Chariot Comics: Faster Release
Rajiv Misra; Aniruddho ChakrabortyCase IVEY-9B13D007-EService and Operations Management, StrategyChariot Comics, a comic-book production house, is refining its processes for the production of comics. Currently, launching a comic requires 52 to 54 days, which the company wants to reduce to 45 days. Working toward this objective requires analysis of the current process and a review of the various alternatives to achieving the desired time reduction.Starting at €8.20