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Northwestern Memorial Hospital: Smoothing Material Flow through the Receiving Area
John Nicholas; Hussam Bachour; Paul SuettCase IVEY-9B19D006-EService and Operations ManagementIn 2016, the supply chain manager at Northwestern Memorial Hospital recognized that many problems occurring throughout the hospital originated at the hospital receiving area. Some problems had reached epic proportions: overstocking at par locations, stocking at temporary locations, misplaced items, expired items, and inaccurate inventory records. Most of the problems could be traced to the receiving area’s procedures and average three-day dock-to...Starting at €8.20
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Southwest Airlines in Baltimore (Spanish version)
Oliva, Rogelio; Gittell, Jody Hoffer; Lane, DavidCase HBS-603S17Service and Operations ManagementThe number of connecting passengers through Southwest Airlines' Baltimore station has grown 100% CAGR since 1997. Originally designed as a point-to-point network, this load of connecting passengers has been stressing Baltimore ground operations, resulting in an erosion of service quality and difficulties in achieving fast plane turnarounds--one of the key elements of Southwest's low-cost strategy. This case presents comparative data to illuminate...Starting at €8.20
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Northwestern Memorial Hospital: Smoothing Material Flow through the Receiving Area - Teaching Note
John Nicholas; Hussam Bachour; Paul SuettTeaching Note IVEY-8B19D006-EService and Operations ManagementTeaching note for product 9B19D006.Starting at €0.00