Search results
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Statistical Quality Control for Process Improvement (Spanish version)
Bohn, Roger E.Case HBS-616S10Service and Operations ManagementDescribes systematic methods for process debugging and improvement, based on statistical quality control. Examples are from manufacturing settings, but techniques are also useful for services and sales, and to quantity improvement as well as quality improvement.Starting at €8.20
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Kristen's Cookie Co. (A) (Abridged)
Bohn, Roger E.; Hammond, Janice H.Case HBS-608037-EService and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Kristen's Cookie Co. (A) (Abridged) (Spanish version)
Bohn, Roger E.; Hammond, Janice H.Case HBS-611S03Service and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Kristen's Cookie Co. (A) (Spanish version)
Bohn, Roger E.Case HBS-602S20Service and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system. The case ends with a series of open-ended questions.Starting at €8.20
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Constructing and Using Process Control Charts (Spanish version)
Bohn, Roger E.Case HBS-603S18Service and Operations ManagementSummarizes how to construct and use statistical process control charts. Gives several examples. Discusses tolerances using control charts for debugging.Starting at €8.20
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Kristen's Cookie Co. (A2) (Spanish version)
Bohn, Roger E.Case HBS-616S05Service and Operations ManagementIntended for distribution during class, this case contains one set of answers to the (A1) case. It introduces the concept of a Gantt chart and discusses issues raised by the case such as the value of labor flexibility. The open-ended questions in the (A1) case are only partially answered to encourage further student creativity.Starting at €8.20
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Are We Ready for an Automotive Plant
Yi-Chia Wu; Joo Y. JungCase IVEY-9B09D014-EService and Operations Management, StrategyThe city of McAllen, Texas and its partners have worked on attracting an automotive assembly plant to the region for over fifteen years. Under the North American Free Trade Agreement (NAFTA) provision, this region enjoys the advantages offered by both sides of the Mexican-U.S. border. Even during the economic downturn of 2007 to 2008, McAllen experienced a lower unemployment rate compared to other cities in the United States. One of the primary r...Starting at €8.20
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More School or Less Tax: Optimizing the Negotiation Results
Joo Y. Jung; Young S. Cho; Allan BeckCase IVEY-9B13D012-EService and Operations ManagementIn response to a 22 per cent growth rate in their city over a 10-year period, the members of the McAllen Independent District School Board form a committee to research and analyze several potential expansion projects that would accommodate the growing number of students in the area. The committee discovers certain funding opportunities that may represent attractive options for discharging financial responsibilities to the city’s residents, but in...Starting at €8.20
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Supply Chain Management at International Automotive
Katrin Haarer; Nahide Hannane; Leonardo Zapata-Flores; Joo Y. JungCase IVEY-9B11D013-EService and Operations Management, StrategyIn 2008, International Automotive Company (IAC), a German manufacturer of automotive parts, acquired a plant in Reynosa, Mexico. This plant produced various types of motors for power windows, heating, ventilating, air conditioning, and wipers. At the time of acquisition, the plant was showing record losses. Because the acquisition was internally financed, it was crucial to make the plant profitable quickly. After conducting a deep analysis, the c...Starting at €8.20
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Operations Management Reading: Managing Quality
Bohn, Roger E.Teaching Note HBS-8026-EService and Operations ManagementTeaching Note for Product #8025.Starting at €0.00