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Experimentos para llegar a los pobres sin romper la red de seguridad: el seguro médico público en Massachusetts
Collection: IESE (España)Ref.: P-1005Published: Oct 1, 2000Format: PDFPages: 13Language: Spanish - Case
Netflix: Designing the Netflix Prize (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-615S16Published: Aug 14, 2014Format: PDFPages: 16Language: Spanish - Case
Nivea (B) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-615S08Published: Jan 31, 2014Format: PDFPages: 3Language: Spanish - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: PDFPages: 15Language: English - Book Chapter
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Collection: HBSP (USA)Ref.: HBS-8930BC-EPublished: Feb 7, 2012Format: PDFPages: 33Language: English - Case
Netflix: Designing the Netflix Prize (A)
Collection: HBSP (USA)Ref.: HBS-615015-EPublished: Aug 14, 2014Format: PDFPages: 15Language: English - Case
Netflix: Designing the Netflix Prize (B)
Collection: HBSP (USA)Ref.: HBS-615025-EPublished: Sep 3, 2014Format: PDFPages: 8Language: English - Case
Hospital management and labor dispute: The case of the San Juan de Dios Hospital
Collection: IESE (España)Ref.: P-1027-EPublished: Nov 23, 2001Format: PDFPages: 10Language: English - Teaching Note
El desarrollo de la función de compra de servicios de salud en la Secretaría de Estado de Salud de Sao Paulo - Nota del Instructor
Collection: IESE (España)Ref.: PT-42Published: Sep 6, 2002Format: PDFPages:Language: Spanish - Teaching Note
Hospital management and labor dispute: The case of the San Juan de Dios Hospital - Teaching Note
Collection: IESE (España)Ref.: PT-31-EPublished: Sep 6, 2002Format: PDFPages:Language: English