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- Article
Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0807LPublished: Jul 1, 2008Reviewed: Jan 17, 2007Format: PDFPages: 11Language: Spanish - Case
Au Bon Pain: The French Bakery Cafe, the Partner/Manager Program (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-617S08Published: Mar 6, 1987Reviewed: Oct 26, 1993Format: PDFPages: 24Language: Spanish - Case
Gentle Electric Co. (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-602S17Published: Aug 9, 2002Format: PDFPages: 2Language: Spanish - Book Chapter
Engineer Ownership Through Anticipatory Management: Address Employee and Customer Needs Before They Arise
Collection: HBSP (USA)Ref.: HBS-3830BC-EPublished: Dec 9, 2008Format: PDFPages: 36Language: English - Book Chapter
Sustain Your Success: Foster Employee and Customer Ownership to Lock in Success
Collection: HBSP (USA)Ref.: HBS-3832BC-EPublished: Dec 9, 2008Format: PDFPages: 39Language: English - Article
Putting the Service-Profit Chain to Work (HBR Classic)
Collection: HBSP (USA)Ref.: HBS-R0807L-EPublished: Jul 1, 2008Format: PDFPages: 14Language: English - Case
The Risk Management Foundation of the Harvard Medical Institutions, Inc.
Collection: HBSP (USA)Ref.: HBS-610014-EPublished: Sep 29, 2009Format: PDFPages: 30Language: English - Case
Baidu, Alibaba, and Tencent: The Three Kingdoms of the Chinese Internet
Collection: HBSP (USA)Ref.: HBS-615039-EPublished: Jan 13, 2015Reviewed: Sep 2, 2016Format: PDFPages: 20Language: English - Case
SF Express: From Delivery to E-Commerce
Collection: HBSP (USA)Ref.: HBS-616003-EPublished: Jul 20, 2015Reviewed: Jul 8, 2016Format: PDFPages: 20Language: English - Teaching Note
SF Express: From Delivery to E-Commerce, Teaching Note
By Zhu, FengCollection: HBSP (USA)Ref.: HBS-616018-EPublished: Mar 2, 2016Reviewed: Mar 4, 2020Format: PDFPages: 19Language: English