Search results
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Paediatric Orthopaedic Clinic at the Children's Hospital of Western Ontario
Robert Klassen; Kellie Leitch; Manpreet HoraCase IVEY-9B08D001-EService and Operations ManagementThe chief of paediatric orthopaedic surgery was very concerned by the long times that the young patients (and their parents) were experiencing in the orthopaedic clinic. Long wait times tended to aggravate the already pent-up distress and concern that the patients were facing. The chief glanced at recently collected data on service times and wondered how the process could be improved, while continuing balancing budgetary pressures to reduce costs...Starting at €8.20
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Building Sustainable Distribution at Walmart Canada
Robert Klassen; P. Fraser Johnson; Asad ShafiqCase IVEY-9B13D010-EService and Operations Management, StrategyThe director of logistics at Walmart Canada, was developing plans for a new distribution centre in Alberta. Senior management had presented her with a challenge: why not build the most sustainable distribution centre in the world? Yet, much remained unclear about how to translate this challenge into specific actions, while keeping in mind corporate goals for sustainability. Her team now was exploring three options that promised to be significantl...Starting at €8.20
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Longxi Machinery Works - Quality Improvement (C) (Spanish version)
Robert Klassen; Larry Li; Tom GleaveCase IVEY-9A98DS03Service and Operations Management, StrategyEl grupo del control de calidad ha puesto varias contramedidas en ejecucion, y se han supervisado y se han divulgado los resultados. Un examen final es necesario determinar si este tipo de problema es probable repetirse, y donde mejora adicional se puede llevar a cabo en los sistemas de calidad de la compania. Este caso se disena para ser utilizado conjuntamente con (A) el caso, 9A98D001 y (B) el caso, 9A98D002.Starting at €5.74
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Longxi Machinery Works ) Quality Improvement (A) (Spanish version)
Robert Klassen; Larry Li; Tom GleaveCase IVEY-9A98DS01Service and Operations Management, StrategyEl ingeniero auxiliar en el departamento termal del tratamiento de una empresa propiedad del gobierno en China ha recibido la aprobacion para la formacion de un nuevo grupo del control de calidad para reducir el alto indice del defecto de una parte critica. El concepto total de la calidad se presenta dentro del contexto de un problema especifico de la calidad, a el cual anima a estudiantes determinan el sistema de calidad de la compania y aplican...Starting at €8.20
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CRP Products
David Wood; Robert KlassenCase IVEY-9B11D015-EAccounting and Control, Entrepreneurship, Finance, Service and Operations ManagementBruce Ballantyne had recently joined C.R.P. Products (CRP), a furniture manufacturer in Stratford, Ontario, to help review the company’s operations and assess what changes were necessary to keep up with demand. Although it was early 2011 and the peak season was still four months away, Ballantyne knew that he would have to determine what equipment was needed over the next three weeks to ensure it was delivered and installed before the peak season....Starting at €8.20
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Baidu, Alibaba, and Tencent: The Three Kingdoms of the Chinese Internet
Zhu, Feng; Smith, AaronCase HBS-615039-EService and Operations ManagementThis note provides an overview of the Chinese Internet by describing its leading three companies: Baidu, Alibaba, and Tencent (BAT). While BAT had previously focused their respective businesses on distinct sectors of the online economy-Baidu for search, Alibaba for e-commerce, and Tencent for games and instant messaging-the proliferation of mobile devices in China introduced new territory to be conquered. By the end of 2014, BAT had each made a s...Starting at €8.20
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SF Express: From Delivery to E-Commerce
Zhu, Feng; Lane, DavidCase HBS-616003-EService and Operations ManagementShunfeng Express (SF), China's leading express delivery firm, in May 2014 opened the first 500 of several thousand Heike stores, which allowed consumers to buy and try out SF's own e-commerce offerings, in addition to other services. As an example of China's "online-to-offline" trend in e-commerce, Heike stores allowed SF to leverage its logistics and IT expertise to differentiate itself from its rivals in express delivery. As yet unclear was whe...Starting at €8.20
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SF Express: From Delivery to E-Commerce, Teaching Note
Zhu, FengTeaching Note HBS-616018-EService and Operations ManagementTeaching note for case 616003.Starting at €0.00
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Making Virtual Reality Real
Zhu, Feng; Mehta, Sarah; Lane, DavidCase HBS-617013-EService and Operations ManagementThis note describes virtual reality and augmented reality technologies, and describes the main consumer products on offer in 2016 and their manufacturers. It also surveys existing applications of virtual and augment reality technologies.Starting at €8.20
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edaixi (eWash): Digital Transformation of Laundry Services (A) and (B), Teaching Note
Zhu, FengTeaching Note HBS-620087-EService and Operations ManagementTeaching note for cases 617034 and 617038.Starting at €0.00