Search results
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La gestión de la calidad total
Alsina, S.; Roure, JuanTechnical Note PN-296Service and Operations ManagementSe define de manera clara qué es la gestión de la calidad total; analizar el porqué de su nacimiento; identificar los principios en los que se sustenta, y determinar las dificultades que conlleva su implantación.Starting at €8.20
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The Brigham and Women's Hospital Innovation Hub: Driving Internal Innovation
Stern, Ariel D.; Huckman, Robert S.Case HBS-619026-EService and Operations ManagementStarting at €8.20
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Siete herramientas para utilizar en procesos de mejora
Alsina, S.; Rodríguez Badal, Miguel Ángel; Roure, JuanTechnical Note PN-299Service and Operations ManagementDescripción práctica de diversas técnicas gráficas de resolución de problemas, como herramientas a usar en los procesos de mejora.Starting at €8.20
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SAS: Los servicios de los 90
Alsina, S.; Fernández-Campo, Salvador; Huete, Luis MaríaTechnical Note PN-282Service and Operations ManagementA principios de los años noventa, SAS, la línea áerea de Suecia, Noruega y Dinamarca, se encontraba nuevamente implementando un programa de mejora de la calidad de sus servicios. Esta vez el programa tenía tres mensajes: Trust (confianza), debemos mantener nuestras promesas. Simplicity (simplicidad), debemos hacer simple viajar. Y care (cuidado), debemos responder de las necesidades de cada individuo. Esta estrategia tenía su origen en los primer...Starting at €8.20
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Introducción al "benchmarking"
Alsina, S.; Roure, JuanTechnical Note PN-295Service and Operations ManagementEl objetivo de la nota es presentar en qué consiste el benchmarking, sus ventajas, y plantear una introducción de cómo llevarlo a cabo.Starting at €8.20
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Adaptive Platform Trials: The Clinical Trial of the Future
Stern, Ariel D.; Mehta, SarahCase HBS-618025-EService and Operations ManagementIn July 2017, Dr. Brian M. Alexander, president and CEO of the AGILE Research Foundation, was preparing to launch a new type of clinical trial-an adaptive platform trial-to study potential therapies for glioblastoma (GBM), an aggressive form of brain cancer. Alexander believed that the standard way in which new cancer drugs were tested-the traditional randomized controlled trial (RCT)-was limited in many ways. While statistically rigorous and s...Starting at €8.20
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Twine Health, Teaching Note
Huckman, Robert S.; Stern, Ariel D.Teaching Note HBS-618055-EService and Operations ManagementTeaching note for case 615068.Starting at €0.00
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Ariadne Labs: Building Impactful Partnerships, Teaching Note
Stern, Ariel D.; Mehta, SarahTeaching Note HBS-620002-EService and Operations ManagementThis teaching note accompanies case no. 619-017, "Ariadne Labs: Building Impactful Partnerships."Starting at €0.00
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Twine Health
Huckman, Robert S.; Stern, Ariel D.; Preble, MatthewCase HBS-615068-EService and Operations ManagementIn late 2014, Dr. John Moore (CEO), Frank Moss (chairman), and Scott Gilroy (CTO) of Twine Health (Twine) had to resolve several challenges that threatened to restrict the widespread dissemination of its sole product, Twine. Twine was a cloud-based platform that enabled patients to create and manage chronic disease treatment plans in conjunction with their primary care providers and specialized coaches. Twine had already enjoyed impressive succes...Starting at €8.20
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Ariadne Labs: Building Impactful Partnerships
Stern, Ariel D.; Mehta, SarahCase HBS-619017-EService and Operations ManagementIn September 2018, the executive team at Ariadne Labs (Ariadne), a Boston-based organization dedicated to improving health systems through the discovery and implementation of simple tools, faced a number of strategic decisions. Chief among them, the seven-year-old organization needed to determine how it might establish and shepherd successful partnerships with a wide range of diverse entities-ranging from major international public health organiz...Starting at €8.20