Search results
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Statistical Quality Control for Process Improvement (Spanish version)
Bohn, Roger E.Case HBS-616S10Service and Operations ManagementDescribes systematic methods for process debugging and improvement, based on statistical quality control. Examples are from manufacturing settings, but techniques are also useful for services and sales, and to quantity improvement as well as quality improvement.Starting at €8.20
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Kristen's Cookie Co. (A) (Abridged)
Bohn, Roger E.; Hammond, Janice H.Case HBS-608037-EService and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Kristen's Cookie Co. (A) (Abridged) (Spanish version)
Bohn, Roger E.; Hammond, Janice H.Case HBS-611S03Service and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Kristen's Cookie Co. (A) (Spanish version)
Bohn, Roger E.Case HBS-602S20Service and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system. The case ends with a series of open-ended questions.Starting at €8.20
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National Cranberry Cooperative (Spanish version)
Miller, Jeffrey G.; Olsen, R. PaulCase HBS-603S02Service and Operations ManagementRequires an analysis of both the process flows and the production control system used in a cranberry receiving plant. A rewritten version of an earlier case.Starting at €8.20
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Constructing and Using Process Control Charts (Spanish version)
Bohn, Roger E.Case HBS-603S18Service and Operations ManagementSummarizes how to construct and use statistical process control charts. Gives several examples. Discusses tolerances using control charts for debugging.Starting at €8.20
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Kristen's Cookie Co. (A2) (Spanish version)
Bohn, Roger E.Case HBS-616S05Service and Operations ManagementIntended for distribution during class, this case contains one set of answers to the (A1) case. It introduces the concept of a Gantt chart and discusses issues raised by the case such as the value of labor flexibility. The open-ended questions in the (A1) case are only partially answered to encourage further student creativity.Starting at €8.20
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Kiessling-Spedition: Distribution Planning for In-Night Express
Christian BrabänderCase IVEY-9B18D013-EService and Operations ManagementKiessling Spedition (Kiessling) was an international operating forwarder in Regenstauf (Eastern Bavaria), Germany, and a member of a large in-night express network. In April 2017, the company faced the problem of losing one of its major consigners. The consigner was a large wholesaler of automotive parts for the utility sector and had been feeding high volumes into Kiessling’s in-night system. This cancellation caused the volume and use of most o...Starting at €8.20
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Kiessling-Spedition: Distribution Planning for In-Night Express - Teaching Note
Christian BrabänderTeaching Note IVEY-8B18D013-EService and Operations ManagementTeaching note for product 9B18D013.Starting at €0.00
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Operations Management Reading: Managing Quality
Bohn, Roger E.Teaching Note HBS-8026-EService and Operations ManagementTeaching Note for Product #8025.Starting at €0.00