Search results
- Exercise
Netflix: del "clicks and bricks" a la distribución digital de películas
Collection: IESE (España)Ref.: PE-75Published: Jan 9, 2012Format: PDFPages: 15Language: Spanish - Article
Breaking the Trade-Off Between Efficiency and Service (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0611EPublished: Aug 1, 2007Format: PDFPages: 10Language: Spanish - Case
Siemens AG: Global Development Strategy (A) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-604S22Published: Oct 16, 2001Reviewed: Mar 18, 2002Format: PDFPages: 29Language: Spanish - Case
Pilgrim Bank (B): Customer Retention (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-605S19Published: Oct 16, 2001Reviewed: Apr 9, 2003Format: PDFPages: 2Language: Spanish - Case
Managing Employee Retention (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S04Published: Oct 30, 2001Reviewed: Aug 22, 2005Format: PDFPages: 5Language: Spanish - Case
Innovation at Progressive (B): Homeowners Insurance (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-608S05Published: Jun 29, 2001Reviewed: Apr 29, 2004Format: PDFPages: 10Language: Spanish - Case
Store24 (B): Service Quality and Employee Skills (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-614S06Published: Nov 28, 2011Reviewed: Jul 31, 2007Format: PDFPages: 2Language: Spanish - Case
Bank of America (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-606S31Published: Sep 17, 2002Reviewed: Oct 28, 2002Format: PDFPages: 25Language: Spanish - Exercise
Netflix: From "Clicks and Bricks" to Digital Movie Delivery (Portuguese Version, Brazil)
Collection: IESE (España)Ref.: PE-75-PBPublished: Mar 13, 2012Format: PDFPages: 16Language: Portuguese Brasil - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: PDFPages: 15Language: English